Director Talent Acquisition

Randstad Enterprise; Hyderabad; Hybrid; INR 3,000,000 - 5,200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Randstad Enterprise is seeking a Director – Global Client Services & Operations Transformation Lead in Hyderabad. The role drives world-class delivery, operational transformation, and commercial scaling across outsourced talent acquisition services for premier enterprise clients.

Responsibilities include establishing a Delivery Excellence framework, leveraging AI, data analytics, and continuous improvement to scale operations and profitability while elevating client partnerships to strategic

Qualifications

• Bachelor’s degree required; MBA preferred.
• Proven leadership in large-scale RPO/MSP or global talent delivery.
• Experience with automation/AI-driven transformation.

Responsibilities

• Lead strategic client partnerships and governance for global clients.
• Oversee transformation of operations and scheduling across hubs.
• Manage P&L, profitability targets and cost-to-delivery optimization.
• Develop and scale a delivery excellence framework with ROI tracking.
• Mentor and develop a large, multi-tiered global team.

Skills

Strategic leadership

Analytics

Digital & AI transformation

Portfolio & P&L management

Education

Bachelor’s Degree in Business Admin / related field

Tools

Automation platforms

Data analytics tools

Job description

Location : Hyderabad only - Hybrid work model

Work Shift : India - 12:00 pm - 9:00 pm (India)

Position Overview The Director – Global Client Services & Operations Transformation Lead is a strategic leader responsible for driving world-class delivery, operational transformation, and commercial scaling across our global recruitment and scheduling operations. Operating with an innovative, transformational mindset, this leader will oversee specialized outsourced talent acquisition services—including end-to-end RPO/MSP delivery and high-volume global scheduling operations—for premier enterprise tech clients. The primary mandate is to institutionalize a Delivery Excellence & Continuous Innovation Framework, leveraging AI-driven automation, data analytics, and continuous improvement methodologies to scale infrastructure, optimize P&L profitability, and elevate client partnerships from operational delivery to strategic management consulting.

Key Strategic Responsibilities 1. Strategic Client Leadership & Partnership

• Single Voice Governance: Serve as the primary liaison for global client stakeholders, presenting a unified narrative across internal Global Business Services (GBS) and regional delivery hubs.
• Consultative Value Creation: Move beyond standard status reporting by delivering high-level analytical insights, labor market trends, and predictive talent analytics to consult executive client leaders on talent strategy.
• Commercial Growth & Expansion: Partner with sales and commercial leads to drive cross-selling, upsell initiatives, and expansion into new revenue streams by establishing deep operational trust and exceeding SLAs.

2. Transformational Operational Excellence & Innovation

• Digital & AI Transformation: Spearhead operational modernization by integrating automation, AI-driven scheduling tools, and modern tech workflows to enhance process efficiency and service velocity.
• Workforce & Process Optimization: Standardize global SOPs and optimize workforce management metrics—including utilization, adherence, capacity forecasting, occupancy, and shrinkage—to eliminate delivery friction.
• Global Delivery Standardization: Institutionalize a "One Voice" service delivery model across APAC, NAM, and global execution hubs to ensure uniform "Premier" service experience regardless of geography.
• Enabling Function Accountability: Establish rigorous ROI tracking for operational enabling functions (e.g., Training, Quality Assurance) to maximize individual productivity and service consistency.

3. Financial & P&L Management

• P&L Responsibility: Oversee complete delivery budget and P&L across global accounts, ensuring targets for profitability, margin expansion, and cost-of-delivery ratios are achieved.
• Cost Efficiency & Contractual Rigor: Continuously evaluate SLA performance and operational delivery costs to identify savings, streamline workflows, and mitigate commercial risk.

4. People Leadership & Organizational Development

• Team Management: Lead, mentor, and inspire a large, multi-tiered global team (VPs, Directors, Managers, and Operational Specialists) across matrixed structures.
• Capabilities & Upskilling: Build a continuous learning ecosystem utilizing Individual Development Plans (IDPs), structured upskilling programs, and proactive succession planning.
• Culture & Engagement: Cultivate a high-accountability, inclusive, and agile workplace culture that encourages innovative problem-solving and high performance.

Core Competencies & Transformational Mindset

• Embracing Ambiguity & Change Leadership: Decisive leadership in uncertain, rapidly changing environments; skilled at building structured frameworks within newly consolidated or evolving entities.
• Data-Driven Decision Making: Ability to translate complex operational datasets and statistical modeling into actionable strategic risk mitigation and process improvements.
• Strategic Vision & Commercial Acumen: Strong business acumen combining deep understanding of financial P&Ls, client growth strategies, and enterprise talent acquisition trends.
• Agility & Execution Courage: Ability to balance competing multi-stakeholder priorities (global, regional, client) while maintaining rigorous operational control and driving long‑term strategic needle‑movers.

Key Performance Indicators (KPIs)

• Client Retention & NPS: Exceeding target client satisfaction scores and transforming account status to strategic consulting partner.
• Operational Efficiency & ROI: Measurable reduction in cost-to-serve and cycle time through automation, AI tools, and process optimization.
• Financial Growth: Portfolio profitability, revenue expansion, and strict adherence to target P&L margins.
• SLA & Delivery Rigor: 98%+ global adherence to contractual SLAs, quality benchmarks, and workforce management metrics.
• Talent Development: Employee retention, engagement metrics, and successful execution of upskilling IDPs across the team.

Required Qualifications & Experience

Education: Bachelor’s Degree in Business Administration, Operations, Human Resources, or related field (Master’s Degree / MBA strongly preferred).

Experience:

• 15+ years of progressive corporate experience within RPO, MSP, BPO, or Global Talent Acquisition Delivery environments.
• 10+ years in leadership roles managing large-scale global or multi-country operations.
• Proven track record of managing multi-million-dollar portfolios ($15M+) with direct P&L accountability.
• Transformation Expertise: Demonstrated expertise leading process transformations, implementing automation/AI technologies, and navigating complex matrix organizations.
• Travel: Willingness to travel locally and globally as required by business and client demands.