Director - Solution Architect

GMG

Gurugram District

On-site

INR 4,000,000 - 8,000,000

Full time

36 hours ago

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Job summary

GMG is seeking a strategic Technology Solution Architect to drive AI-driven automation, technology rationalization, and innovation across retail operations. You will lead roadmaps, evaluate investments, and translate complex concepts for executives.

Reporting to the CTO, you will shape architecture, guide cloud migrations, and partner with Data Science, Engineering, and Operations to scale AI/automation while managing risk and compliance.

Qualifications

16+ years in solution/enterprise architecture.
5+ years in retail/eCommerce.
Experience in AI/ML implementations, automation, and cloud-native architectures.

Responsibilities

Architect AI/ML-driven solutions (predictive analytics, personalized recommendations, demand forecasting, chatbots, computer vision for retail).
Design hyper automation strategies (RPA, process mining, workflow automation) to optimize retail operations (supply chain, inventory, customer service).
Identify opportunities for generative AI (GenAI) applications in retail (dynamic pricing, content generation, virtual shopping assistants).
Develop 3–5-year technology roadmaps aligned with business growth, balancing innovation with cost efficiency.
Lead legacy system sunsetting, cloud migration, and consolidation initiatives to reduce complexity.
Articulate ROI-driven business cases for tech initiatives, partnering with Finance and Product teams.
Evaluate build-vs-buy-vs-partner decisions for retail solutions.
Present executive-level recommendations on tech strategy.
Mentor teams on emerging tech trends and best practices in retail architecture.

Skills

Enterprise architecture

AI/ML solutioning

Cloud-native platforms

RPA automation

Strategic planning

Cross-functional leadership

Tools

TensorFlow

PyTorch

UiPath

Power Automate

SAP

Salesforce Commerce Cloud

Adobe Experience Cloud

AWS

Azure

GCP

Job description

Evaluate build-vs-buy-vs-partner decisions for retail solutions.

Who we are

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries.

These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

Role Summary

We are seeking a strategic and forward-thinking Technology Solution Architect to drive AI-driven automation, technology rationalization, and innovation in our retail business. This role requires a deep understanding of retail operations, AI/ML, hyper automation (RPA, intelligent workflows), and enterprise architecture optimization.

As a key leader reporting to the CTO, you will define technology roadmaps, rationalize legacy systems, evaluate new investments, and mitigate risks while ensuring alignment with business objectives. You will act as a trusted advisor, translating complex technical concepts into actionable strategies for executive stakeholders.

Responsibilities

AI & Automation Leadership

Architect AI/ML-driven solutions (predictive analytics, personalized recommendations, demand forecasting, chatbots, computer vision for retail).

Design hyper automation strategies (RPA, process mining, workflow automation) to optimize retail operations (supply chain, inventory, customer service).

Identify opportunities for generative AI (GenAI) applications in retail (dynamic pricing, content generation, virtual shopping assistants).

Technology Portfolio Rationalization & Roadmaps

Conduct current-state assessments of retail tech stack (eCommerce, POS, ERP, CRM) and define modernization paths.

Develop 3–5-year technology roadmaps aligned with business growth, balancing innovation with cost efficiency.

Lead legacy system sunsetting, cloud migration, and consolidation initiatives to reduce complexity.

Investment Strategy & Business Case Development

Clearly articulate a point of view on new technology investments (e.g., AI platforms, composable commerce, edge computing).

Build ROI-driven business cases for tech initiatives, partnering with Finance and Product teams.

Evaluate build-vs-buy-vs-partner decisions for retail solutions.

Risk Management & Governance

Proactively identify technical, security, and compliance risks in retail systems (PCI, GDPR, AI ethics).

Define architectural guardrails to ensure scalability, resilience, and regulatory adherence.

Establish vendor risk assessment frameworks for third-party AI/automation tools.

Stakeholder Collaboration & Leadership

Present executive-level recommendations to CTO and business leaders on tech strategy.

Partner with Data Science, Engineering, and Operations teams to implement AI/automation at scale.

Mentor teams on emerging tech trends and best practices in retail architecture.

People Management

The incumbent holds no direct supervisory responsibilities but is expected to engage effectively within their function and collaboratively across cross-functional teams. This role contributes meaningfully, whether through operational contributions and/or by offering specialized expertise, guidance, and support, to ensure alignment with either functional and/or strategic organizational goals and objectives.

Functional / Technical Competencies