Director, SA&I, India (Quantitative Research)

NielsenIQ; Delhi; On-site; INR 3,500,000 - 8,000,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ in India is seeking a Customer Success leader to drive delivery excellence within the Consumer Behavior and Insights practice. You will lead a delivery team, support the India Sales organization, and ensure timely revenue recognition and profitable execution.

The role requires strong leadership, a client-focused mindset, and the ability to manage budgets while collaborating with vertical leaders and client teams to grow revenue and sustain high engagement.

Qualifications

• Proven track record in Market Research leadership roles
• Expertise in (application of) Customer Insight Solutions preferred
• Proven leader of high performing teams
• Bachelor's Degree required, Masters preferred, or equivalent experience
• Strong analytical skills
• Proven sales acumen

Responsibilities

• Lead and Manage a strong customer success delivery team
• Support the India Sales organization and clients with best in class methodologies, deliverables and technical needs
• Drive expertise in the practice and being the methods champion. Bringing that expertise to the fore in our proposal writing and RFP
• Support the India Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
• Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
• Set and measure a high level of delivery standards driving client satisfaction
• Contribute to meet India revenue targets by supporting repeat sales and timely deliverables
• Coordinate and support with India Vertical business leaders and Client Sales partners on client and project revenue growth, retention, and profitability
• Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
• Drive high level employee engagement and retention
• Foster a culture of continuous improvement and accountability to drive organizational efficiency
• Lead and enable industry and thought leadership efforts from the Brand and Media Practice

Skills

Leadership

Team management

Strategic thinking

Client relationship

Sales acumen

Data analysis

Project management

Communication

Cross-functional collaboration

Education

Bachelor's degree

Masters preferred

Job description

Job Description

In this Role, you will work for Customer Success of the Consumer Behavior and insights Practice in India. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.

Key Accountabilities

Core Responsibilities

Lead and Manage a strong customer success delivery team

Support the India Sales organization and clients with best in class methodologies, deliverables and technical needs

Drive expertise in the practice and being the methods champion. Bringing that expertise to the fore in our proposal writing and RFPSupport the India Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets

Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility

Set and measure a high level of delivery standards driving client satisfaction

Contribute to meet India revenue targets by supporting repeat sales and timely deliverables

Coordinate and support with India Vertical business leaders and Client Sales partners on client and project revenue growth, retention, and profitability

Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant

Drive high level employee engagement and retention

Foster a culture of continuous improvement and accountability to drive organizational efficiency

Lead and enable industry and thought leadership efforts from the Brand and Media Practice

Core KPIs

Team Engagement and Retention

Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates

Regional Revenue for the Practice Area

Drive repeat sales, renewals

Ensure all delivery schedules are optimized to meet quarterly revenue targets

NPSEn

Ensure sufficient response rate from clients

Increase/maintain baseline performance

Support and/or lead key client follow ups and action plans

EBITDA

Support India lead to:

Monitor project and solution profitability, and leverage time tracking learning to help improve delivery contribution

Manage W&S Delivery budget through a lens of optimization for India via org design, hubbing, etc

Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement

Skillsets

Strong sense of urgency and accountability to drive client outcomes

Proven experience in leading a team, managing people, and developing talent

Able to work collaboratively with internal & external teams

Capable to maintain positive client relationships in complex situations & resolve client issues

Strong logic, deductive reasoning, problem-solving, and critical thinking skills

Skilled & polished communicator, including client presentations

Able to synthesize data & simplify findings to solve client business issues

Strong project management skills and ability to manage multiple priorities

Experience using large data sets to finding insights and make recommendations

High say-do ratio

Qualifications

Proven track record in Market Research leadership roles

Expertise in (application of) Customer Insight Solutions preferred

Proven leader of high performing teams

Bachelor's Degree required, Masters preferred, or equivalent experience

Strong analytical skills

Proven sales acumen

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the worlds population.

For more information, visit NIQ.com

Want to keep up with our latest updates

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status.