Director - Quality & Process Excellence (US Healthcare RCM operations)

Golden Opportunities; Chennai District; On-site; INR 3,500,000 - 9,000,000; Full time

Job summary

Golden Opportunities in Chennai seeks a Leader- Quality & Process Excellence with 15+ years of experience to drive quality, operational excellence and continuous improvement across US Healthcare RCM operations.

The role requires strong expertise in transactional quality, Lean Six Sigma, analytics, automation and business transformation, partnering with Operations, Training, Technology and Client teams to improve quality, productivity and turnaround time.

Qualifications

• 15+ years of experience in quality or process excellence.
• Extensive exposure to US Healthcare RCM / BPO operations.
• Strong Lean Six Sigma and problem-solving track record.

Responsibilities

• Lead transactional quality across US Healthcare RCM processes and client accounts.
• Establish quality frameworks, audit methodologies, sampling strategies, calibration, and governance.
• Drive improvement in transactional accuracy, errors, rework, SLA adherence, client escalations, and revenue-impacting defects.
• Lead Process Excellence initiatives using Lean Six Sigma, DMAIC, RCA, CAPA, FMEA, Kaizen, and Value Stream Mapping.
• Identify opportunities for process simplification, standardization, productivity improvement, automation, and cost optimization.
• Build and track a pipeline of improvement initiatives with measurable business benefits; use analytics to identify quality trends and risks.
• Partner with Technology teams to drive automation and preventive controls.
• Represent Quality and Process Excellence in client governance, QBRs, audits, and senior leadership reviews.
• Lead and develop Quality Managers, Process Excellence professionals, Black Belts, and Quality Analysts.

Skills

Lean Six Sigma

Analytics

Automation

DMAIC

RCA

CAPA

FMEA

Kaizen

Value Stream Mapping

Education

Bachelor's/Master's Degree or Domain Certification

Job description

Candidate Expectation

Total work experience of 15+ years of experience in Quality & ProcessExcellence will lead the Quality, Operational Excellence, and ContinuousImprovement agenda across US Healthcare RCM operations

Minimum Bachelor s degree or Masters or Domain Certification

Preferred candidate Industry: Outsourcing/BPO/KPO/Managementconsulting/GCC/GBS

Job Description:

The Leader- Quality & Process Excellence will lead the Quality,Operational Excellence, and Continuous Improvement agenda across US HealthcareRCM operations. The role requires a leader with strong experience intransactional quality, process excellence, Lean Six Sigma, analytics,automation, and business transformation. The incumbent will partner withOperations, Training, Technology, and Client teams to improve quality,productivity, turnaround time, and overall business outcomes.

Key Responsibilities

• Lead transactional quality across multiple USHealthcare RCM processes and client accounts.
• Establish quality frameworks, audit methodologies,sampling strategies, calibration, and governance mechanisms.
• Drive improvement in transactional accuracy,critical errors, rework, SLA adherence, client escalations, and revenue-impactingdefects.
• Lead Process Excellence initiatives using LeanSixigma, DMAIC, RCA, CAPA, FMEA, Kaizen, and Value Stream Mapping.
• Identify opportunities for process simplification,standardization, productivity improvement, automation, and cost optimization.
• Build and track a pipeline of improvement initiativeswith measurable business benefits.Use analytics and dashboards to identify quality trends, process risks,recurring defects, and improvement opportunities.
• Partner with Technology teams to drive automation,AI-enabled quality monitoring, and preventive controls.
• Represent Quality and Process Excellence inclient governance, QBRs, audits, and senior leadership reviews.
• Lead and develop Quality Managers, ProcessExcellence professionals, Black Belts, and Quality Analysts.

Experience & Qualifications

• 15+ years of overall experience with significantexposure to Quality, Process Excellence, Operational Excellence, orTransformation.
• Strong experience in US Healthcare RCM / HealthcareBPO operations.
• Proven experience managing large-scale transactionalquality operations.
• Strong knowledge of Lean Six Sigma and structuredproblem-solving methodologies.
• Demonstrated experience delivering measurable improvementsin quality, productivity, cost, turnaround time, or revenue outcomes.
• Strong client and senior stakeholder managementcapability.
• Experience in automation, analytics, or technology-ledprocess improvement preferred.