R Director Healthcare RCM

Desirous Global Consulting Pvt Ltd.; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Desirous Global Consulting Pvt Ltd. in Chennai seeks an experienced HR Director to lead the HR function for a fast-growing Healthcare RCM organization.

The ideal candidate will have senior HR leadership experience in Healthcare BPO / US Healthcare environments and a track record of building high-performing teams and driving employee engagement. You will partner with the CEO/CHRO and leadership to develop people strategies, workforce planning, and talent development, while overseeing talent

Qualifications

• 15+ years of progressive HR experience with at least 5+ years in a senior HR leadership role.
• Strong experience in Healthcare RCM / Healthcare BPO / BPM / US Healthcare organizations.
• Experience managing large-scale, high-volume workforce environments.
• Strong exposure to US Healthcare RCM operations and 24/7 business environments will be preferred.
• Proven experience in managing high attrition environments and implementing retention strategies.
• Experience working closely with Operations, Finance, Quality, Compliance, and senior leadership teams.
• Strong understanding of HR policies, employee relations, labor laws, and HR best practices.

Responsibilities

• Lead and drive the overall HR strategy and people agenda in alignment with business objectives.
• Partner with the CEO/CHRO and business leadership to support organizational growth and workforce planning.
• Develop manpower plans aligned with RCM operations, client requirements, and business volumes.
• Lead end-to-end Talent Acquisition for leadership and high-volume roles.
• Drive employee retention strategies and reduce attrition across RCM operations.
• Develop and implement employee engagement, recognition, and retention programs.
• Own performance management, talent reviews, succession planning, and career development initiatives.
• Build leadership and management capability through Learning & Development programs.
• Oversee compensation & benefits, salary benchmarking, incentive structures, and annual reviews.
• Lead organizational development, restructuring, workforce optimization, and change-management initiatives.
• Establish HR analytics and dashboards covering attrition, hiring, absenteeism, productivity, engagement, and workforce cost.
• Ensure compliance with labor laws, HR policies, and statutory requirements.
• Drive employee relations, grievance management, disciplinary processes, and conflict resolution.
• Partner with operations leadership to address workforce challenges and improve productivity.
• Strengthen HR processes, policies, HRIS, and employee lifecycle management.
• Build and mentor a high-performing HR team and establish a strong HR business-partnering culture.
• Support client audits, compliance requirements, and people-related governance initiatives.

Skills

HR Leadership

HR Strategy

Talent Acquisition

Employee Engagement

Learning & Development

Compensation & Benefits

HR Analytics

Tools

HRIS

Job description

Job Summary

We are looking for an experienced HR Director to leadthe Human Resources function for a fast-growing Healthcare RCM organization.The ideal candidate will have strong experience in HR leadership within HealthcareBPO / RCM / BPM / US Healthcare environments and a proven track record ofbuilding high-performing teams, driving employee engagement, and supportingbusiness growth.

The role will work closely with the senior leadership teamto develop and execute people strategies aligned with business objectives,operational requirements, and organizational growth.

Key Responsibilities

• Leadand drive the overall HR strategy and people agenda in alignmentwith business objectives.
• Partnerwith the CEO/CHRO and business leadership to support organizational growthand workforce planning.
• Developmanpower plans aligned with RCM operations, client requirements, andbusiness volumes.
• Leadend-to-end Talent Acquisition for critical, leadership, andhigh-volume operational positions.
• Driveemployee retention strategies and reduce attrition across RCM operations.
• Developand implement effective employee engagement, recognition, and retentionprograms.
• Ownperformance management, talent reviews, succession planning, and careerdevelopment initiatives.
• Buildleadership and management capability through structured Learning &Development programs.
• Overseecompensation & benefits, salary benchmarking, incentive structures,and annual compensation reviews.
• Leadorganizational development, restructuring, workforce optimization, andchange-management initiatives.
• EstablishHR analytics and dashboards covering attrition, hiring, absenteeism,productivity, engagement, and workforce cost.
• Ensurecompliance with applicable labor laws, HR policies, and statutoryrequirements.
• Driveemployee relations, grievance management, disciplinary processes, andconflict resolution.
• Partnerwith operations leadership to address workforce challenges and improveemployee productivity.
• StrengthenHR processes, policies, HRIS, and employee lifecycle management.
• Buildand mentor a high-performing HR team and establish a strong HRbusiness-partnering culture.
• Supportclient audits, compliance requirements, and people-related governanceinitiatives where required.

Preferred Experience

• 15+years of progressive HR experience with at least 5+ years in a senior HRleadership role.
• Strongexperience in Healthcare RCM / Healthcare BPO / BPM / US Healthcare organizations.
• Experiencemanaging large-scale, high-volume workforce environments.
• Strongexposure to US Healthcare RCM operations and 24/7 business environments will be preferred.
• Provenexperience in managing high attrition environments and implementingsuccessful retention strategies.
• Experienceworking closely with Operations, Finance, Quality, Compliance, and seniorleadership teams.
• Strongunderstanding of HR policies, employee relations, labor laws, and HR bestpractices.