Director - QA + ppl management

Gartner, Inc.; Zone 12 Alandur; Hybrid; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

World-class benefits

Highly competitive compensation

Hybrid work environment

Job summary

Gartner IT is seeking a Director of Quality Assurance to lead and mentor a world-class QA team. You will define test strategies, drive automation, and integrate AI/ML into testing to improve coverage and efficiency.

The role demands 11–16 years in QA with at least 4 years in management, and hands-on experience with AI-driven testing and modern tools. You will guide QA across functional, non-functional, performance, and security testing while collaborating with cross-functional teams in an

Qualifications

• 11–16 years in QA with a minimum of 4 years in a management position.
• Hands-on exposure to AI driven testing.
• Understanding of AI/ML concepts and their application in quality engineering.
• Familiarity with CI/CD pipelines and cloud platforms; data analysis and quality management systems.
• Hands-on experience in Nightwatch, Playwright, JUnit, TestNG, JMeter, Cucumber, Appium, Postman, and Report Portal.
• Experience developing and maintaining test automation frameworks; leadership in QA activities within Scrum.

Responsibilities

• Develop and implement a comprehensive QA strategy aligned with company goals and growth plans.
• Establish and enforce QA best practices, processes, and standards across teams.
• Define and monitor KPIs and metrics; provide actionable insights to senior leadership.
• Lead integration of AI/ML into testing frameworks to optimize outcomes and coverage.
• Champion innovation and explore new AI/ML techniques within QE teams.
• Lead, mentor, and develop a high-performing, cross-functional QA team.

Skills

QA leadership

AI-driven testing

Automation testing

Test automation frameworks

CI/CD

Cloud platforms

Data analysis

Mentoring

Education

BE/BTech, ME/MTech or MCA preferred

Tools

Nightwatch

Playwright

JUnit

TestNG

JMeter

Cucumber

Appium

Postman

Report Portal

Job description

About Gartner IT

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role

Director, Quality Assurance will directly manage QA team and will provide leadership in the development of test strategies, design, build, review, execution, and automation of test cases.

What you will do

• Develop and implement a comprehensive, long-term Quality Assurance and Quality Engineering strategy that aligns with the company's goals and growth plans.
• Establish and enforce QA best practices, processes, and standards across teams, covering functional, non-functional, performance, and security testing.
• Define and monitor Key Performance Indicators (KPIs) and metrics to assess the effectiveness of QA initiatives, providing actionable insights and reports to senior leadership.
• Lead the integration of AI/ML technologies into testing frameworks to optimize outcomes, enhance efficiency, and increase test coverage.
• Champion a culture of innovation, encouraging the exploration of new AI/ML techniques and methodologies within the QE teams.
• Lead, mentor, and develop a high-performing, cross-functional team of QA engineers, automation specialists.

What you will need

Strong IT professional with 11-16 years of experience in software testing (websites and/or mobile applications). The candidate should have strong qualitative and quantitative critical thinking skills along with high on ownership and accountability.

Must have

• 11-16 years of experience in QA, including a minimum of 4 years in a management position.
• Hands on exposure to AI driven testing.
• Understanding of AI/ML concepts and their application in quality engineering, familiarity with CI/CD pipelines and cloud platforms, and experience with data analysis and quality management systems.
• Hands on experience in Nightwatch, Playwright, JUnit, TestNG, JMeter, Cucumber, Appium, Postman, and Report Portal.
• Experience implementing and enforcing standards for manual and automated testing.
• Experience leading automation scripting and experience in developing/maintaining Test automation frameworks.
• Experience in estimation, prioritization, and planning/coordination of QA activities in a Scrum environment.
• Experience leading project teams as well as coaching and developing direct reports and partnering with managers of other teams or domain areas.

Who you are

Graduate/Postgraduate in BE/B tech, ME/MTech or MCA are preferred. Excellent communication and prioritization skills. Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment. Owns success – Takes responsibility for successful delivery of the solutions. Ardent desire to improve upon their skills in software development, frameworks, and technologies.

What makes Gartner a great place to work

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that has reshaping the way we operate. If you're passionate about AI and want to be part of a team that is guiding the leaders who shape the world, Gartner is the place for you.

What do we offer

• World-class benefits.
• Highly competitive compensation.
• Disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].