Sr Service Operations Associate

Gartner, Inc.; Gurugram District; Hybrid; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Competitive pay

Group Medical Insurance

Parental Leave

Employee Assistance Program (EAP)

Flexible; hybrid work environment

Growth opportunities

Job summary

Gartner, Inc. is seeking an Associate for Global Sales & Services Operations (GSSO) in India. You will support global sales and services teams, troubleshoot data/process challenges, and help create training materials for new products. The role emphasizes process ownership, quality, and collaboration across teams.

You will work with business leaders to drive insights, manage documentation, and deliver monthly performance reports while supporting a diverse, inclusive work culture.

Qualifications

• Excellent written and verbal communication skills with the ability to convey insights in group meetings.
• Intermediate Excel skills and comfort with data, charts, and large datasets.
• Experience in process management or multi-team coordination is preferred.

Responsibilities

• Respond to service team inquiries and assist in troubleshooting data and process challenges.
• Organize and maintain documentation on troubleshooting and known issues.
• Assist management in creating training materials for newly launched products.
• Own key processes to drive quality, timeliness and process maps for support activities.
• Prepare monthly performance reports for internal stakeholders.
• Ideate on process optimization and collaborate with development teams to improve productivity.
• Train new team members across processes.

Skills

Communication

Excel

Education

Science/Business/Economics/Operations graduate

Job description

About the Role

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission‑critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.

What You Will Do

• Respond to service team inquiries and assist in troubleshooting and resolving challenges w.r.t data as well as process challenges
• Organize and maintain documentation pertaining to troubleshooting of known issues in process, data and products
• Assist management in creating training materials pertaining to newly launched products by Automation Team
• Take lead in delivering exceptional service to stakeholders with desired quality, accuracy, timeliness and establish a strong excellence at: Process management and quality control: Own key processes to become a process champion; maintain/ update process maps for all the activities performed by support team
• Stakeholder management and reporting: Prepare monthly reports on team performance for internal stakeholder consumption
• Innovation and process optimization: Ideate on process optimization for current processes; identify opportunities to improve productivity through collaboration with development team/leaders to continuously seek and learn new ways to solve problems
• Collaboration with peers/team members: Participate in training new members of the team across all the processes

What You Will Need

• Science, Business/Economics, Operations graduate with 1-3 years of experience in process management, multi-team coordination management.
• Excellent written, verbal communication skills with an ability to convey insights in a group meeting
• Intermediate excel skills
• Comfortable understanding data and working with large data points

What You Will Get

• Competitive salary
• generous paid time off policy
• Group Medical Insurance
• Parental Leave
• Employee Assistance Program (EAP) and more.
• Collaborative, team‑oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

• Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].