Director of Site Reliability Engineering

Mastercard India Services Pvt Ltd; Pune District; On-site; INR 5,500,000 - 9,000,000; Full time

Job summary

Mastercard India Services Pvt Ltd in Pune is seeking a Director of Site Reliability Engineering to lead the in-region SRE presence and drive key global initiatives in automation, observability, monitoring and resiliency. The role requires hands-on expertise in Linux, Windows, VMware and storage, plus experience with container platforms.

You will mentor engineers, define KPIs, and own pivotal pillars of SRE maturity while coordinating with a global team to enhance operational resilience across

Qualifications

• Strong hands-on experience with Linux, Windows, VMware and storage technologies.
• Experience managing an operations or SRE team in critical environments.
• Experience driving automation, observability and resiliency improvements.

Responsibilities

• Build and run the SRE operational presence in Pune.
• Be the in-region owner for operational incidents.
• Define, measure and report key operational KPIs along with ITSM metrics.
• Own a pillar of SRE maturity such as automation/toil-reduction, observability or resiliency.
• Mentor engineers and develop an SRE mindset across operations.

Skills

Linux

Windows

VMware

Storage

Tools

Pivotal Cloud Foundry

Kubernetes

Job description

Director, Site Reliability Engineering

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Site Reliability EngineeringWho is Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Distributed Platforms team is looking for a Director of Site Reliability Engineering to join our Pune Tech Hub. As part of a global team this role will focus on leading our operational presence in India/APAC as well as owning and driving key global SRE initiatives of automation, observability, monitoring and operational resilience. The ideal candidate will have strong hands-on technical experience across our core technologies of Linux, Windows, Vmware and Storage and experience working in critical operational environments.

The ideal candidate will also be passionate about infrastructure resiliency, measuring what matters, reducing toil, continually improving our processes and resiliency capabilities across our core technology stacks.

Role

• Build and run our SRE operational presence in Pune


• Be the in-region owner and commander for operational incidents


• Define, measure and report key operational KPIs along with maintain ITSM metrics


• Own a key pillar of SRE maturity of automation/toil-reduction, observability/monitoring or operational resiliency


• Mentor engineers and develop a strong SRE mindset across our operations

All About You

• Have strong technical experience in Windows, Linux, Storage and VMware technologies


• Have technical experience administering a container runtime platform such as Pivotal Cloud Foundry or Kubernetes


• Have experience managing an operations or SRE team


• Have experience working to ITSM practices


• Have experience driving automation and observability and resiliency improvements


• Have strong communication skills capable of presenting to an executive audience


• Have excellent problem solving and analytical skills


• Stive to challenge the status-quo and drive continual improvement

Corporate Security Responsibility

• Abide by Mastercards security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.

NOTE: Candidates go through a thorough screening and interview process.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.

Experience Level

Executive Level .