Director, Site Reliability Engineering

Mastercard; Maharashtra; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Mastercard in Pune invites a Director of Site Reliability Engineering to lead our SRE operations in India/APAC. You will own automation, observability, monitoring and resilience across core platforms, mentor engineers, and drive key metrics and ITSM practices.

The ideal candidate has hands-on experience with Linux, Windows, VMware, storage, and container platforms like Kubernetes or Pivotal Cloud Foundry, and a proven track record building resilient, scalable systems in critical environments.

Qualifications

• Strong technical experience across Windows, Linux, Storage and VMware.
• Experience administering container platforms such as Kubernetes or PCF.
• Experience leading an operations or SRE team.
• Familiarity with ITSM practices.
• Strong communication with executive audiences.
• Passion for automation and resiliency improvements.

Responsibilities

• Build and run SRE operations in Pune.
• Lead in-region incident response and management.
• Define, measure and report key SRE KPIs and ITSM metrics.
• Own a pillar of SRE maturity in automation, observability, or resiliency.
• Mentor engineers and promote a data-driven culture.

Skills

Linux

Windows

VMware

Storage

Kubernetes

Automation

Observability

Incident Mgmt

Executive comms

Tools

Pivotal Cloud Foundry

Kubernetes

VMware vSphere

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Site Reliability Engineering

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Distributed Platforms team is looking for a Director of Site Reliability Engineering to join our Pune Tech Hub. As part of a global team this role will focus on leading our operational presence in India/APAC as well as owning and driving key global SRE initiatives of automation, observability, monitoring and operational resilience.

The ideal candidate will have strong hands-on technical experience across our core technologies of Linux, Windows, Vmware and Storage and experience working in critical operational environments. The ideal candidate will also be passionate about infrastructure resiliency, measuring what matters, reducing toil, continually improving our processes and resiliency capabilities across our core technology stacks.

Role

In This Position, You Will:

• Build and run our SRE operational presence in Pune
• Be the in-region owner and commander for operational incidents
• Define, measure and report key operational KPIs along with maintain ITSM metrics
• Own a key pillar of SRE maturity of automation/toil-reduction, observability/monitoring or operational resiliency
• Mentor engineers and develop a strong SRE mindset across our operations

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.

All About You

The ideal candidate for this position should:

• Have strong technical experience in Windows, Linux, Storage and VMware technologies
• Have technical experience administering a container runtime platform such as Pivotal Cloud Foundry or Kubernetes
• Have experience managing an operations or SRE team
• Have experience working to ITSM practices
• Have experience driving automation and observability and resiliency improvements
• Have strong communication skills capable of presenting to an executive audience
• Have excellent problem solving and analytical skills
• Stive to challenge the status-quo and drive continual improvement

Corporate Security Responsibility

Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security. All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And Therefore, It Is Expected That The Successful Candidate For This Position Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.