Director of Professional Services

Volante Technologies; Pune District; On-site; INR 4,000,000 - 9,000,000; Full time

Job summary

Volante Technologies is seeking a Delivery Head – Professional Services to lead the program management and delivery function across our global services portfolio. You will own the end-to-end delivery lifecycle, build robust governance, and drive measurable outcomes for strategic accounts.

You will manage a high-performing team of Senior PMs and PMs, balance delivery discipline with flexibility, and collaborate with advisory, solution and sales teams to maximize ROI and customer success.

Qualifications

• 20 years of overall experience, 12-15 years in professional services delivery, consulting, or program management in SaaS/digital transformation/fintech/payments.
• 5+ years of leadership experience managing PMs/Sr. PMs or equivalent in a services organization.
• Strong governance, financial management, and customer success metrics understanding.
• Proven ability to balance process discipline with adaptability across matrixed teams.
• Excellent stakeholder communication and executive presence; simplify complexity to influence decisions.

Responsibilities

• Define and drive the global delivery strategy for professional services aligned with business goals.
• Own end-to-end delivery lifecycle from scoping to handover with governance.
• Lead and mentor Senior PMs and PMs to deliver high-quality engagements.
• Manage delivery KPIs including utilization, margin, forecast accuracy, and profitability.

Skills

Delivery leadership

Program governance

Stakeholder management

Executive communication

Cross-functional collaboration

Financial management

Jira

Smartsheet

PSA systems

MS Project

PMP/PRINCE2

Tools

Jira

Smartsheet

PSA systems

MS Project

Job description

Volante Technologies is the leading global provider of low-code cloud Payments as a Service solution for financial businesses. We are disruptors and innovators and we are growing fast. For the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments.

Role Overview

We are seeking a dynamic and experienced Delivery Head – Professional Services from Payments or Fintech world to lead the program management and delivery function across our global services portfolio. This leader will ensure smooth, high-quality, and customer-centric delivery of professional services engagements balancing operational rigor with flexibility and collaboration.

The role demands a strategic thinker who is equally comfortable being hands-on, able to lead teams, manage complex enterprise programs, and drive alignment across solutions, advisory, and technical functions.

Key Responsibilities

1. Strategic & Operational Leadership

• Define and drive the global delivery strategy for professional services, aligning with business and customer success objectives.
• Own the end-to-end delivery lifecycle: from scoping and planning to execution, governance, and handover.
• Establish delivery governance frameworks (stage gates, risk & issue management, decision logs, change control) that enable cross-functional alignment without bureaucratic overhead.
• Ensure proactive monitoring and course correction, with transparent executive reporting and forward-looking insights.
• Lead, mentor, and grow a high-performing team of Senior Project Managers / Project Managers, fostering a culture of accountability, empathy, and excellence.
• Drive resource planning, capacity management, and utilization across portfolios to optimize delivery efficiency.
• Coach teams to adopt a solution-partner mindset collaborating closely with advisory and solution leads to deliver value-driven outcomes.
• Champion continuous improvement and knowledge sharing across projects and teams.

3. Customer Experience & Program Delivery

• Act as the delivery lead for strategic and enterprise accounts, ensuring exceptional customer experience and measurable business outcomes.
• Build trusted relationships with key clients, serving as the escalation point for delivery execution and governance.
• Use feedback loops, retrospectives, and health checks to drive continuous service improvement and customer satisfaction.
• Collaborate with Customer Success, Product, and Solution teams to ensure delivery outcomes drive adoption, ROI, and customer retention.

4. Financial & Risk Management

• Own delivery KPIs including utilization, margin, forecast accuracy, and profitability.
• Manage delivery financials, monitor burn rates, scope impacts, and forecast variances.
• Partner with Finance and PMO to maintain financial discipline and reporting accuracy.
• Anticipate and mitigate risks through proactive governance and stakeholder communication.

5. Cross-Functional Partnership & Influence

• Act as a bridge between delivery, advisory, and technical teams - driving alignment, removing friction, and ensuring cohesive execution.
• Partner with Sales and Pre-sales to validate scope feasibility, estimate delivery effort, and set realistic expectations.
• Participate in executive business reviews (QBRs) and steering committees, translating delivery risks and insights into business impact narratives.

Qualifications & Experience

• 20 years of overall experience, 12-15 years in professional services delivery, consulting, or program management - ideally in SaaS, digital transformation, or fintech/payments environments.
• 5+ years of leadership experience managing PMs / Sr. PMs or equivalent roles in a services organization.
• Deep understanding of program governance, financial management, and customer success metrics.
• Demonstrated ability to balance process discipline with adaptability, and to collaborate effectively across matrixed, multicultural teams.
• Strong stakeholder communication and executive presence - Fiable to simplify complexity and influence strategic decisions.
• Proficiency in delivery tools and platforms (e.g., Jira, Smartsheet, PSA systems, MS Project).
• PMP, PRINCE2, or equivalent certifications preferred.

Equal Opportunity Statement:

At Volante Technologies, we believe diversity drives innovation and inclusion fuels success. We are committed to creating a performance driven workplace where everyone feels valued, respected, and empowered to bring their authentic self to work. We welcome candidates from all backgrounds and ensure equitable opportunities for growth. All qualified applicants will receive consideration without regard to race, color, religion, age, gender, national origin, disability, sexual orientation, veteran status, or any other factor protected by law. Together as ONE TEAM, we celebrate differences and foster collaboration, creativity, and belonging.