Director of Implementation

Quantalent AI; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Quantalent AI in Bengaluru is seeking a Director of Implementation to lead the product consulting team. The role involves ensuring customer outcomes while maintaining the quality of consulting services.

Ideal candidates will have 10-15 years of experience, an MBA, and expertise in B2B SaaS. Responsibilities include overseeing scalable product solutions and driving consistency in consulting processes.

Qualifications

• 10–15 years experience with a strong understanding of enterprise workflows.
• 4+ years in people leadership.
• Proven track record of owning customer outcomes at scale.

Responsibilities

• Own the quality bar for problem discovery and solutioning across all PODs.
• Ensure consulting outcomes translate into renewal confidence and expansion potential.
• Act as a senior bridge between customers, consulting, and product strategy.

Skills

B2B SaaS understanding

People leadership

Structured thinking

Executive-level value storytelling

Education

MBA

Job description

This is with our client - They are redefining procurement intelligence. They are a leading next-generation, enterprise-grade platform that uses modular AI agents to transform how businesses manage sourcing, negotiations, onboarding, compliance, and spend — autonomously.

Job Title: Director - Implementation

Experience: 10 - 18 years

Location: Bangalore – Work From Office (WFO)

Mandatory: Exposure to procurement / supply chain / spend workflows

Role Overview

As Lead – Product Consulting, you are accountable for customer outcomes, consulting quality, and team performance at scale. Your mandate is to set direction, review quality, enable leaders, and ensure outcomes.

1. Solution Consulting Excellence (At Scale)

• Own the quality bar for problem discovery and solutioning across all PODs
• Ensure customer problems are consistently translated into scalable, outcome-oriented product solutions
• Review and govern standards for:
• Act as the final escalation and decision owner for complex or high-impact solution directions
• Partner with Sales leadership on strategic and enterprise-grade opportunities
• Set and govern standards
• Ensure Product Consulting is a credible, outcome-driven partner in executive sales conversations
• Drive consistency that improves win-rates and reduces sales cycle friction

3. Delivery Health, Adoption & Customer Outcomes

• Own delivery health and adoption outcomes across all PODs
• Hold Senior Product Consultants (SPCs) accountable for predictable delivery and customer outcomes
• Ensure consulting outcomes translate into renewal confidence and expansion potential

4. Voice of Customer → Product Direction

• Institutionalize how customer feedback is captured, synthesized, and prioritized
• Provide structured, impact-based inputs to Product leadership
• Ensure consulting feedback balances:
• Act as a senior bridge between customers, consulting, and product strategy
• Lead, mentor, and develop Senior Product Consultants (SPCs) as people managers and solution leaders
• Own:
• Capability development
• Build a sustainable leadership pipeline within Product Consulting
• Define and evolve the Product Consulting operating model
• Drive consistency across PODs while allowing contextual flexibility
• Improve predictability, quality, and scalability as the organization grows

What We’re Looking For

You’ll thrive in this role if you have:

• 10–15 years experience across:
• 4+ years in people leadership
• Strong understanding of B2B SaaS and enterprise workflows
• Experience enabling and governing pre-sales motions
• Proven track record of owning customer outcomes at scale
• Strong structured thinking and executive-level value storytelling
• Ability to operate comfortably at CXO, leadership, and operating-model levels
• MBA is mandatory

Nice to have

• Exposure to procurement / supply chain / spend workflows
• Experience with Indian and US enterprise customers
• Tier-1 MBA / engineering background
• Willingness to travel for critical leadership engagements