Director, Growth Multiplier (Salesforce Practice)

Salesforce; Bengaluru; On-site; INR 6,000,000 - 10,000,000; Full time

Job summary

Salesforce seeks a Director of Delivery Management of Professional Services to lead our Global Delivery Centre. This senior leader combines delivery excellence with growth, shaping the practice and expanding client value across enterprise engagements.

With 18+ years in consulting or services, you will drive high-impact Salesforce implementations, mature pre-sales collaboration, and scale teams across distributed locations to deliver measurable outcomes.

Qualifications

• Proven leadership overseeing large delivery teams.
• Experience scaling professional services organizations.
• Strong understanding of enterprise sales and GTM strategies.
• Ability to manage pre-sales and client engagement.

Responsibilities

• Lead and grow the global delivery centre with a high-performance culture.
• Oversee delivery of Salesforce implementations across multiple models.
• Shape strategic roadmaps for AI deployments and governance.
• Mentor leaders and drive career growth across distributed teams.
• Present solutions to executives and prospective clients.

Skills

Leadership

Delivery management

Sales & GTM

Pre-sales management

Tools

Salesforce

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

We are seeking an exceptional Director of Delivery Management of Professional Services to lead our Global Delivery Centre. This is a senior leadership role for someone who is an equal parts delivery leader & growth driver — someone who does not just run a services organisation but actively multiplies its impact. You will combine deep Salesforce delivery expertise with a growth mindset, executive presence, and the relentless persistence to grow the team’s reputation as a centre of excellence.

You will be a key member of the Leadership Team of the Strategic New & Emerging Technology practice, accountable for both the quality of delivery and the strategic building & expansion of our practice. The ideal candidate brings 18+ years of consulting or professional services experience, a passion for innovation, and a proven track record of scaling teams, winning business, and driving measurable customer outcomes.

As a Director of Professional Services, you should have expertise in building strong competency in building and scaling Salesforce’s New & Emerging Technology cloud capabilities and delivering high value to customers. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.

Key Responsibilities

Team Leadership, Culture & Growth Multiplicatio n

• Act as a growth multiplier — raise the ceiling of what the team believes is possible, create conditions where talented people do their best work, and leave every person better than you found them.

• Build, manage, and continuously grow a world-class professional services team with the right talent and organizational structure.

• Bring a genuine sales mindset to a delivery leadership role — actively hunt for new opportunities & open doors with persistence and creativity.

• Proven track record of demonstrating GTM impact.

• Provide hands-on leadership, technical direction, and mentorship to maintain a high-performing, highly engaged team with maximum utilisation.

• Present compelling solutions and proposals to internal and external stakeholders, including executive leadership and prospective clients.

• Identify, develop, and elevate next-generation leaders while fostering a high-performance, growth-oriented culture across distributed, geographically diverse teams.

• Hire exceptional talent and manage performance to ensure meaningful career growth opportunities.

• Embody company values and set the standard for exemplary, inclusive leadership.

Delivery Excellence & Innovation

• Oversee successful delivery of complex Salesforce implementations across multiple engagement models, ensuring customer satisfaction and value realisation.

• Drive Enterprise AI Delivery & Readiness by shaping the strategic consulting roadmaps for predictive and generative AI deployments, ensuring cross-functional project alignment while mitigating risk and governance constraints at a portfolio level

• Establish high-level discovery and consulting governance frameworks; guiding engagement teams to validate business transformation assumptions and leverage advanced LLMs like Claude to simulate delivery models and proactively address execution edge cases

• Champion an organizational AI-first delivery methodology, driving the integration of advanced AI tools, project accelerators, and agentic evaluation frameworks to optimize