Director - Technical Consulting ( Salesforce Financial Services Cloud OR Revenue Cloud )

Leadout Capital; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce is seeking a Director, Technical Consulting (Architects’ Practice) to join our Global Delivery Centre and scale professional services delivery across the world. You will lead a team of Technical Architects, drive AI-enabled delivery, and guide enterprise architecture for multi-cloud deployments.

You will mentor architects, collaborate with clients and delivery managers, and shape methodologies for generative AI integration while ensuring security and governance across engagements.

Qualifications

• 15+ years of experience leading Salesforce technical consulting projects.
• Strong data, integration, and security architecture skills.
• Expertise in Salesforce Industries Cloud/ Revenue Cloud and FSC Cloud.
• Experience with Apex, Triggers, Lightning Flows, Lightning, LWC and modern web technologies.

Responsibilities

• Plan capacity, hiring, training and mentoring Technical Architects and guide their upskilling.
• Advise clients on deploying Enterprise AI Architecture that drives business value.
• Lead initiatives to grow the Industries Architects’ consulting practice and evolve AI delivery methodologies.
• Collaborate with Delivery Managers, Solution Architects and clients to architect solutions meeting client needs.
• Lead Enterprise Architecture and Governance for enterprise engagements and shape architectural roadmaps.
• Lead workshops and design, deliver, test and deploy solutions.
• Guide teams leveraging Salesforce Industries Clouds and developer tools to accelerate delivery and ensure platform security.
• Secure high CSAT and business outcomes by establishing evaluation frameworks for AI performance and ROI.
• Negotiate solutions with customers and third parties; manage expectations and risks.

Skills

Salesforce Architecture

Integration Architecture

Platform Security

Identity and Access Management

Data Architecture

Apex Design Patterns

Web Technologies (HTML, CSS, JavaSCrpt

English Proficiency

Job description

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role overview:

Salesforce is currently seeking a Director, Technical Consulting (in the Architects’ Practice) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. The Director, Technical Consulting role plays a meaningful part in enabling, deploying, and building the careers of our technical architects team.

Responsibilities:

• You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey and their upskilling path across modern AI platforms.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture that drive increased business value.
• Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise, specifically driving the evolution of an AI-First Delivery & Engineering methodology within the practice.
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI environments, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds, ensuring teams leverage developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate delivery and enforce platform security.
• Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by collaborating with customers to establish evaluation frameworks that measure AI performance and business value.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce.
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

Minimum Requirements:

• 15+ years of experience leading Salesforce technical consulting projects.
• Strong application design skills combined with strong data, integration, and security architecture skills.
• Expertise in one or multiples of Salesforce Industries Cloud/ Revenue Cloud and FSC Cloud
• Expertise in one or multiple domains of Financial Services and Revenue
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others).
• Proficiency in English.

Preferred Requirements:

• Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).
• OmniStudio Developer/Consultant
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies, including hands‑on delivery patterns for generative AI and agentic frameworks.
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
• A great listener with the ability to communicate with people in diverse roles.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Resourceful and innovative thinker who can work through and solve problems.
• Adept at navigating/mediating conflict and fostering healthy dialogue.
• Strong interpersonal skills - nurture effective working relationships with others.
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, AI evaluation frameworks, and outcomes.