Director, Technical Consulting (Salesforce Principal Architect)

Leadout Capital; Mumbai; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Leadout Capital is seeking a Director, Technical Consulting for its Salesforce Architects’ Practice in the GDC. You will lead capacity planning, hiring, and mentoring of Technical Architects, while guiding AI-driven architectural engagements for global clients.

Role involves setting governance for enterprise initiatives, driving secure multi-cloud Salesforce solutions, and advancing a scalable AI-first delivery model with strong client partnerships.

Qualifications

• 18+ years of experience leading Salesforce technical consulting projects.
• Strong application design, data, integration and security architecture skills.
• Expertise in Salesforce Industries Cloud, Sales/Service/Experience Cloud and OmniStudio; familiarity with Agentforce.
• Experience across Financial Services, Health & Life Sciences, Manufacturing/ Automotive, Retail and Consumer Goods.
• Integration Architecture is a must; Platform Security is a must.
• Identity and Access Management / Integration Security; Sharing and Visibility; Data Architecture and Management.
• Apex Design Patterns; Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC; modern web/mobile tech.
• Proficiency in English.

Responsibilities

• Plan capacity, hiring, training, and mentoring our Technical Architects and guide their CTA journey and upskilling path.
• Advise clients on deploying emerging technologies and Enterprise AI Architecture to drive business value.
• Identify and lead internal initiatives to grow the Architects’ consulting practice and evolve AI-First delivery methodology.
• Work with Delivery Managers, Solution Architects and clients to architect technology solutions that meet client needs.
• Lead Enterprise Architecture and Governance for enterprise engagements and shape architectural roadmaps.
• Design and lead functional/technical workshops and ensure secure, optimized Salesforce Industries Cloud solutions.
• Ensure high CSAT and business outcomes by defining evaluation frameworks for AI performance and value.
• Manage customer expectations and negotiate complex solutions with customers and third parties.

Skills

Salesforce architecture

Technical consulting leadership

Capacity planning

Mentoring

Enterprise AI

Stakeholder management

Security architecture

CTA

Salesforce Industries Cloud

LWC / JavaScript

Tools

Salesforce Industries Cloud

OmniStudio

Agentforce

Lightning Web Components

HTML/CSS/JavaScript

Job description

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role overview:

Salesforce is currently seeking a Director, Technical Consulting (in the Architects’ Practice) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. The Director, Technical Consulting role plays a meaningful part in enabling, deploying, and building the careers of our technical architects team.

Responsibilities:

• You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey and their upskilling path across modern AI platforms.

• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture that drive increased business value.

• Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise, specifically driving the evolution of an AI-First Delivery & Engineering methodology within the practice.

• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.

• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI environments, and establish a program architectural roadmap.

• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.

• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds, ensuring teams leverage developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate delivery and enforce platform security.

• Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by collaborating with customers to establish evaluation frameworks that measure AI performance and business value.

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.

• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce.

• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

Minimum Requirements:

• 18+ years of experience leading Salesforce technical consulting projects.

• Strong application design skills combined with strong data, integration, and security architecture skills.

• Expertise in one or multiples of → Salesforce Industries Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio, as well as familiarity with Agentforce.

• Expertise in one or multiple domains of → Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, etc.

• Integration Architecture (Must have)

• Platform Security (Must have)

• Identity and Access Management / Integration Security

• Sharing and Visibility (Must have)

• Data Architecture and Management (Must have)

• Architectural Design Patterns

• Apex Design Patterns (Must Have)

• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others).

• Proficiency in English.

Preferred Requirements:

• CTA

• Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).

• OmniStudio Developer/Consultant

• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies, including hands-on delivery patterns for generative AI and agentic frameworks.

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.

• A great listener with the ability to communicate with people in diverse roles.

• Proven ability to analyze, design, and optimize business processes via technology and integration.

• Resourceful and innovative thinker who can work through and solve problems.

• Adept at navigating/mediating conflict and fostering healthy dialogue.

• Strong interpersonal skills - nurture effective working relationships with others.

• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, AI evaluation frameworks, and outcomes.