Director - Commercial Solutions

Regeneron; Bengaluru; On-site; INR 6,000,000 - 7,500,000; Full time

Job summary

Regeneron in Bengaluru seeks a Director, Commercial Solutions to lead the Commercial Digital & Technology function within the Global Capability Center. You will build and scale commercial tech capabilities, delivering digital, data, analytics, and AI-powered solutions to drive customer engagement and commercial operations.

The role requires strategic partnership with global leaders, experience leading large-scale technology organizations, and expertise in CRM platforms, data governance, and AI

Qualifications

• Bachelor's degree in a related field; MBA preferred.
• Significant leadership experience in pharma/healthcare sectors.
• Deep understanding of commercial functions (Sales, Marketing, Omnichannel).
• Experience leading large-scale tech groups across engineering, data, analytics & digital product delivery.
• Proven track record delivering AI, data analytics & digital transformations.

Responsibilities

• Lead and scale the Commercial Digital & Technology organization globally.
• Build and expand commercial technology capabilities through strategic hiring & design.
• Define tech strategies aligned to business priorities and growth goals.
• Deliver end-to-end programs across architecture, data, analytics, and applications.
• Oversee CRM, omnichannel, analytics, MDM, and market access technologies.
• Drive digital transformation with AI, automation, and modern tech.
• Ensure compliance with regulatory and governance requirements.
• Establish governance, metrics, and continuous improvement practices.

Skills

Leadership

Global teams

Stakeholder management

Digital transformation

Generative AI

Cloud platforms

Data analytics

Agile delivery

Education

Bachelor's degree in CS/IT/Engineering/Life Sciences

MBA or equivalent experience

Tools

Veeva CRM

Salesforce Ecosystem

Marketing Cloud

Master Data Management

Job description

Role Summary

At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are looking for a Director, Commercial Solutions talent to join our Digital and Technology team.

The Director, Commercial Solutions will provide strategic leadership for the Commercial Digital & Technology function within Regeneron's Global Capability Center. This role will be responsible for building and scaling commercial technology capabilities, delivering innovative digital, data, analytics, and AI-powered solutions, and acting as a strategic partner to global commercial and technology leaders.

The successful candidate will lead the delivery of business-aligned technology solutions that support customer engagement, commercial operations, sales and marketing effectiveness, market access, patient services, commercial analytics, and omnichannel capabilities. This position requires a combination of commercial domain expertise, enterprise technology leadership, organizational development experience, and the ability to influence senior collaborators across a global matrix organization.

Key Responsibilities

• Lead and scale the Commercial Digital & Technology organization within the Global Capability Center while fostering a culture of innovation, inclusion, collaboration, and high performance.
• Build and expand commercial technology capabilities through strategic hiring, onboarding, talent development, succession planning, and organizational design.
• Partner with global commercial, digital, and technology leaders to define and implement technology strategies aligned to business priorities and commercial growth objectives.
• Lead end-to-end delivery of commercial technology programs across architecture, engineering, data, analytics, and business applications using Agile and traditional delivery methodologies.
• Supervise commercial technology platforms including CRM, customer engagement solutions, omnichannel capabilities, commercial analytics, master data management, incentive compensation, and market access technologies.
• Drive digital transformation initiatives through the adoption of modern technologies, automation, advanced analytics, AI, and Generative AI capabilities.
• Identify, evaluate, and implement use cases that create business value while ensuring compliance within regulated commercial environments.
• Establish governance frameworks, operating models, performance metrics, and continuous improvement practices to drive operational excellence.
• Ensure compliance with healthcare regulations, data privacy requirements, commercial governance standards, and audit readiness expectations.
• Provide strategic advisory support to senior business collaborators by translating business challenges into scalable technology and data solutions.
• Lead executive communications, collaborator management, and governance discussions across global regions to drive alignment and informed decision-making.
• Collaborate closely with architecture, engineering, data, cybersecurity, and business teams to ensure successful delivery and adoption of solutions.
• Build strong relationships with internal and external partners to enhance commercial technology capabilities and accelerate business outcomes.
• Drive organizational maturity by establishing procedures, delivery standards, capability frameworks, and talent development programs.
• Evaluate emerging technologies and industry trends to continuously improve commercial operations, customer experience, and business performance.

Required Skills & Experience

• Bachelors degree in Computer Science, Information Technology, Engineering, Business Administration, Life Sciences, or a related field.
• Advanced degree such as MBA, Masters, or equivalent experience preferred.
• Significant leadership experience within pharmaceutical, biotechnology, healthcare, or other highly supervised industries.
• Deep understanding of pharmaceutical and biotechnology commercial business functions including Sales, Marketing, Omnichannel Engagement, Commercial Operations, Commercial Analytics, Market Access, and Patient Services.
• Demonstrated experience leading large-scale global technology organizations across software engineering, architecture, data, analytics, and digital product delivery.
• Strong expertise with commercial technology platforms including Veeva CRM, Salesforce Ecosystem, Data Cloud, Marketing Cloud, Customer Engagement Platforms, and Master Data Management solutions.
• Experience delivering enterprise-scale data, analytics, AI, and digital transformation initiatives.
• Knowledge of healthcare industry regulations including GDPR, HIPAA, consent management, transparency reporting, and commercial compliance requirements.
• Experience establishing, growing, or managing Global Capability Centers (GCCs) or similar global operating models.
• Proven experience evaluating, implementing, and governing AI and Generative AI solutions in enterprise environments.
• Strong understanding of technology architecture, cloud platforms, integration frameworks, data governance, and solution delivery methodologies.
• Exceptional leadership, stakeholder management, communication, organizational, and problem-solving skills.
• Proven ability to influence senior executives and effectively operate within complex global matrix organizations.
• Demonstrated success managing strategic technology investments and delivering measurable business outcomes.
• Experience leading organizational transformation, capability building, and large-scale change initiatives.