Director, Business Operations

Conduent; Ernakulam; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Conduent in Ernakulam, Kerala is looking for an Operations Manager to oversee the utilization of their Operations analysis team while building customer-focused relationships with strategic decision makers. The role involves developing and presenting operational strategic plans and managing the quality of Operations Analysts to ensure effective business operations.

The ideal candidate will provide domain-specific expertise and coordinate daily operational recommendations to enhance efficiency.

Responsibilities

• Manage a large book of business effectively.
• Build customer-focused relationships with decision makers.
• Develop and present operational strategic plans.
• Oversee the growth and quality of Operations Analysts.
• Provide subject matter expertise to Operations Teams.
• Coordinate approvals for operational recommendations.

Job description

• Manages a large book of business overseeing the utilization of the organization's Operations analysis team who serve as primary liaisons between internal and/or external customers and Operations leadership and teams to meet organizational and/or customer objectives and needs.
• Builds a customer-focused relationship with internal and/or external strategic decision makers and Senior Management team to align project objectives, and to continuously promote the organization's ability for their domain expertise and data analyses abilities.
• Develops, leads, approves and presents recommendations of operational strategic plans and initiatives to advance the divisional missions and objectives.
• Manages the development, growth, and quality of Operations Analysts to build and continuously improve well rounded teams.
• Provides domain specific subject matter expertise (advisory) to Operations Teams and remains updated on trends in the marketplace.
• Facilitates and coordinates the approval of day-to-day recommendations of the Operations analyst team related to operational dashboards, SLAs, operating procedures, governance structures and metrics for process and cost improvements.