Senior Manager, Business Operations

Conduent; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Conduent is seeking an experienced leader to oversee the Operations analysis team, serving as the main bridge between customers and Operations leadership in Bengaluru. You will guide data-driven initiatives, develop dashboards, and shape operational strategies to improve performance.

The role emphasizes mentoring Analysts, delivering advisory insights, and coordinating governance and process improvements in a fast-paced environment.

Qualifications

• Proven experience leading operations analysis teams.

Responsibilities

• Oversee the Operations analysis team as the primary liaison between internal/external customers and Operations leadership.
• Build strong customer-focused relationships with stakeholders and senior management to align project objectives and showcase domain expertise in data analyses.
• Develop, lead, approve and present recommendations of operational plans and initiatives to advance divisional goals.
• Mentor the growth and quality of Operations Analysts to build well-rounded teams.
• Provide domain-specific advisory to Operations teams and stay updated on market trends.
• Coordinate approval of day-to-day recommendations related to dashboards, SLAs, procedures, governance and cost improvements.

Skills

Operations leadership

Stakeholder management

Data analysis

Dashboards & reporting

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• Oversees the utilization of the organization's Operations analysis team who serve as primary liaisons between internal and/or external customers and Operations leadership and teams to meet organizational and/or customer objectives and needs.
• Builds a customer-focused relationship with internal and/or external customers and Senior Management team to align project objectives, and to continuously promote the organization's ability for their domain expertise and data analyzes abilities.
• Develops, leads, approves and presents recommendations of operational strategic plans and initiatives to advance the divisional missions and objectives.
• Manages the development, growth, and quality of Operations Analysts to build and continuously improve well rounded teams.
• Provides domain specific subject matter expertise (advisory) to Operations Teams and remains updated on trends in the marketplace.
• Facilitates and coordinates the approval of day-to-day recommendations of the Operations analyst team related to operational dashboards, SLAs, operating procedures, governance structures and metrics for process and cost improvements.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.