Director

Virtusa; Hyderabad; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

Virtusa is seeking a CRM Director to lead and accelerate sales-facing consulting and delivery solutioning across next-generation operating models, including AI-driven SDLC, product-based delivery, and value-stream aligned approaches.

The role combines strategic consulting, pre-sales leadership, and delivery accountability for shaping large deals and defining future-ready operating models.

Qualifications

• Senior-level track record in leading sales-driven consulting engagements.
• Experience crafting large-scale transformation propositions.
• Strong grasp of modern delivery constructs (AI-driven SDLC, value streams).

Responsibilities

• Lead solutioning for large/strategic deals with senior stakeholders.
• Partner with Sales and Industry Verticals to shape deal strategy and win themes.
• Craft executive narratives for CIO/CTO and business leaders.
• Anchor solution defense discussions and address client objections.
• Design Next-Gen Ways of Working (WoW) and transformation roadmaps.
• Mentor senior consultants and solution architects.

Skills

Sales leadership

Solutioning

AI/SDLC knowledge

DevOps understanding

Tools

Jenkins

GitHub Actions

Azure DevOps

Terraform

Kubernetes

Job description

Define And Institutionalize Modern Delivery Constructs

AIDLC & Engineering Productivity

CRM Director

We are hiring a Solutioning & Transformation Leader to drive sales-facing consulting and delivery solutioning across next-generation ways of working, including:

• AI-Driven SDLC (AIDLC)
• Product-based operating models
• Value stream-aligned delivery
• DevOps, Release Orchestration & Pipeline Intelligence
• Security, Risk & Compliance integration into SDLC

This role combines strategic consulting, pre-sales leadership, and delivery accountability.

With a Mandate To

• Shape large, differentiated deals
• Define future-ready operating models
• Conduct rapid diagnostic assessments
• Translate vision into implementable, commercially viable solutions

Key Responsibilities

• Sales Leadership & Strategic Solutioning
• Lead solutioning for large/strategic deals
• Partner with Sales, Account Leadership, and Industry Verticals to:
  • Shape deal strategy and win themes
  • Build differentiated transformation propositions
• Craft executive narratives and storytelling tailored to:
  • CIO / CTO: modernization, resilience, security
  • Business leaders: value realization, speed, innovation
  • Engineering leaders: execution feasibility, productivity
• Anchor solution defense discussions and respond to complex client objections
• Design of Next-Gen Ways of Working (WoW)

Define And Institutionalize Modern Delivery Constructs

• Embed AI across SDLC phases (requirements, coding, testing, ops)
• Define productivity baselines and uplift models

Product & Value Stream Operating Models

• Design POD-based structures aligned to value streams
• Enable product lifecycle ownership and funding models
• Define governance models aligned with SAFe / Lean Portfolio Management

DevOps & Platform Engineering

• Define enterprise-scale DevOps operating model
• Design platform engineering constructs (self-service platforms, golden paths)
• Align DevOps to value stream flow efficiency
• Current-State Diagnostics (Dipstick Assessments)
• Lead rapid maturity assessments across:
  • SDLC / PDLC / Data lifecycle
  • DevOps maturity and pipeline efficiency
  • Release management practices
  • Security & compliance posture
  • Operating model (project vs product vs value stream)
• Use structured frameworks to:
  • Identify systemic inefficiencies
  • Quantify value leakage (cycle time, defects, rework)
• Present findings as executive insights with clear ROI opportunities
• Future-State Architecture & Transformation Roadmaps
• Define target operating model, including:
  • Org structure (value streams, PODs, platform teams)
  • Delivery processes and governance
  • Toolchain modernization (DevOps, data, AI platforms)
• Develop phased transformation roadmaps, including:
  • Quick wins vs strategic initiatives
  • Change management and adoption plans
• Ensure alignment with:
  • Client constraints (budget, talent, legacy systems)
  • Commercial constructs and delivery scalability
• Thought Leadership & Capability Building
• Develop market-facing assets, including:
  • POVs, whitepapers, transformation playbooks
  • Industry-specific solution blueprints
• Build internal capability in:
  • AIDLC
  • DevOps & platform engineering
  • Value stream transformation
• Mentor senior consultants and solution architects

Experience

• 15–20+ years in IT services / consulting / digital transformation
• Experience working with global clients and C-level stakeholders

Functional Expertise

• Deep expertise in:
  • SDLC / PDLC / Data lifecycle
  • Agile, SAFe, DevOps, Platform Engineering
  • Product operating models & value streams
• Strong understanding of:
  • Release management and orchestration at scale
  • Enterprise toolchains (CI/CD, testing, monitoring)

DevOps & Engineering Depth

• High level or architectural understanding of:
  • CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps)
  • Infrastructure as Code (Terraform, CloudFormation)
  • Containerization & orchestration (Docker, Kubernetes)