Director

Sagility; Bengaluru Urban; On-site; INR 4,200,000 - 8,000,000; Full time

Job summary

Sagility in Bengaluru seeks a Director of Business Excellence to lead strategic initiatives, ensure top-tier service delivery, and elevate the organization’s quality standards across multiple clients and delivery teams.

The ideal candidate will have 15–18+ years in BPM/BPO with 10+ years in quality/operations, and hands-on leadership in process governance, automation, and client stakeholder management. PMP/PRINCE2 or Six Sigma Black Belt are preferred.

Qualifications

• Experience in US Healthcare Payer domain and transactional quality monitoring.
• 15 to 18+ years total experience with ~10+ years in BPO.
• Demonstrated stability in previous roles and leadership in Quality/Operations.
• Exposure to automation and operational excellence.
• Ability to communicate with clients and internal stakeholders.
• Certified Six Sigma Black Belt preferred; ISO 9001 and COPC desirable.
• PM certifications (PMP/PRINCE2) preferred.

Responsibilities

• Drive strategic business initiatives and ensure successful service delivery to clients.
• Lead hands-on quality management across multiple clients, sites, or delivery teams.
• Establish governance forums, performance improvement, and continuous improvement.
• Mentor and develop leadership within the services Quality/Operations function.
• Ensure projects are delivered on time and on budget with compliance and quality.

Skills

Leadership

Stakeholder management

Change management

Process optimization

Analytical skills

Executive communication

Continuous improvement

Problem solving

Project governance

Education

MBA

Post-Graduate degree

Six Sigma Black Belt

Tools

ISO 9001

COPC

PRINCE2

Six Sigma

Job description

The role of the Director Business Excellence is to drive the organization's strategic business initiatives, ensure successful delivery service for our clients, and continually raise the bar of our Business Excellence. An experienced, well-rounded ‘hands-on’ leader, comfortable communicating at all levels of an organization both internally within the organization and with our clients, responsible for managing transactional quality monitoring for businesses spanning multiple clients, sites, or delivery teams.

Mandatory requirement: Experience in Transactional Quality and US Healthcare Payer domain

An ideal candidate will have:

• Around 15 to 18+ years, with approx. 10+ years of BPO experience
• Prior experience in US healthcare Payor domain is necessary.
• Candidates with demonstrated stability in previous roles will be preferred.
• Should have leadership experience in services in the field of Quality/ Operations.
• Exposure to operational excellence and automation is preferred.
• Work experience in MNCs or reputed organizations will be an added advantage.
• Played a “hands-on” role in ensuring projects and corresponding change management are delivered on time and on budget, with compliance, usability, and quality.

Minimum education and experience required:

• Master’s in business administration (MBA) or any relevant Post-Graduation will be an advantage.
• Strong experience in US Payer Healthcare operations, transactional quality monitoring, quality management frameworks, process governance, and performance improvement.
• Proven experience in Client Management, including stakeholder engagement, relationship management, governance forums, and continuous improvement initiatives with clients.
• Expertise in business excellence, continuous improvement, root-cause analysis, process optimization, and operational excellence, certified Six Sigma Black Belt from reputed institutes/organizations such as ASQ, ISI, GE, Genpact, or similar, with a minimum of 6 years of experience in Quality roles across various levels would be desirable.
• ISO 9001 and COPC certification or hands-on experience with these quality frameworks would be desirable.
• PMP, PRINCE2, or similar Project Management certification would be preferred
• Excellent analytical, problem-solving, communication, and executive stakeholder-management skills.