Associate Director Operational Excellence

Optum India; Hyderabad; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Optum India in Hyderabad seeks an Operational Excellence Associate Director with 12+ years of experience to drive Six Sigma and CI initiatives. You will lead a team of Six Sigma practitioners and project managers, partnering with leaders to execute strategic process improvements and uphold compliance with evolving policies.

With strong communication and change-management skills, you will mentor teams, manage cross-functional projects, and collaborate with Stateside partners to meet critical

Qualifications

• Bachelor’s degree required in any discipline.
• 10+ years of Six Sigma and CI project experience, 12+ years total.
• 3+ years of leadership and people management.
• Experience in projects with emerging technologies such as automation, ML, NLP, AI.
• Experience solving major project or customer issues.
• Experience working with stakeholders across leadership levels.
• Demonstrated change management and strong communication/presentation skills.

Responsibilities

• Drive Six Sigma quality culture across the organization.
• Lead and oversee Six Sigma practitioners and project managers.
• Track progress, launch process-improvement initiatives, achieve business objectives.
• Lead functional or segment teams or projects.
• Collaborate with leaders and Stateside business partners.
• Ensure compliance with policies, work location, schedules, and flexible arrangements.

Skills

Six Sigma

Leadership

People management

Change management

Communication

Project management

Automation

AI/ML exposure

Education

Bachelor's degree

Job description

Title: Operational Excellence Associate Director

Experience : 12+ years

Primary Responsibilities:

• Drive Six Sigma quality culture in the organization
• Lead and oversees work performed by a team of Six Sigma practitioners & project managers in aligned span
• Tracks and ensures that process improvement goals in aligned span are met and relevant initiatives are launched to support attainment of critical business objectives
• Leads functional or segment teams or projects
• Frontlines and collaborates well with leaders and with Stateside business partners
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor’s Degree in any discipline
• 10+ years of extensive work experience in Six Sigma and CI projects, 12+ years total work experience
• 3+ years of leadership - people management experience
• Experience in projects involving emerging technologies (automation, Machine Learning, Natural Language Processing, Artificial Intelligence, etc.)
• Experience solving major project or customer issues
• Extensive experience in working with stakeholders across leadership levels
• Demonstrated experience in change management
• Demonstrated excellent communication & presentation skills

Preferred Qualifications:

• Six Sigma Black Belt or Master Black Belt certification from a recognized certification body or previous organization
• Project Management certification / Master’s of Business Administration
• Knowledge of Lean Six Sigma
• Knowledge of project management
• Knowledge of design thinking
• Exposure to a US Healthcare account in previous role or organization
• Demonstrated ability to clearly describe the way they approach aligning their team including shared goals, team building and more
• Demonstrated ability to network within their team, department, organization, industry and community
• Demonstrated ability to advocate with senior leaders for change or for a new idea
• Demonstrated ability to highlight the possibilities that exist, while acknowleding difficulties will exist when deciding
• Demonstrated ability to seek to understand the 'why' behind decisions, provides examples of when they have done so and how they translated this to the team
• Demonstrated ability to help the team learn from mistakes and errors, rarely repeating any
• Proven to be an active coach to their teams and routinely provides performance and development feedback
• Proven ability to support the team to come up with new and better ways to do work, solve problems or meet stakeholders and customers needs
• Proven ability to provide the team with guidance about what is expected, as well as a common starting point for shared work
• Proven ability to make decisions that yield productive or positive outcomes most of the time