Digital Transformation Manager

Concentrix

Bengaluru

On-site

USD 6,816 - 11,360

Full time

14 days+

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Job summary

An established industry player is seeking a Talent Acquisition Specialist to drive transformation and innovation. In this role, you will collaborate with clients to identify strategic capabilities and develop solutions that enhance performance and efficiency. You will utilize methodologies like Lean Six Sigma and Robotics Process Automation to reshape processes and improve customer experiences. This position offers the chance to work in a dynamic environment, fostering innovation while delivering value-added solutions. If you are passionate about driving change and have a strong background in process improvement, this opportunity is perfect for you.

Qualifications

Experience with DMAIC methodology and leading RPA projects.
Green Belt certification mandatory; Black Belt preferred.

Responsibilities

Identify opportunities to improve performance and optimize costs.
Lead innovation discussions with clients and support delivery teams.

Skills

Lean Six Sigma

Robotics Process Automation

AI-enabled Conversation Bots

DMAIC methodology

Process Mapping

Gen AI

Machine Learning

Minitab

Education

Green Belt Certification

Black Belt Certification

Tools

MS Visio

Job description

Direct message the job poster from Concentrix

Talent Acquisition Specialist at Concentrix, a global technology and services leader.

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) is a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70+ markets. Visit concentrix.com to learn more.

Role:

The Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales, and delivery teams to identify opportunities and provide value-added solutions to improve performance, increase efficiency, and optimize costs. You will be reshaping processes, transforming the organization, and enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, and AI-enabled Conversation Bots.

The Concentrix Innovation & Transformation Consultant works as a trusted business advisor and change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.

Hands-on with DMAIC methodology and must have led any RPA / Cognitive solution-based project to improve customer experience.
Green Belt certification is mandatory; however, preference is for Black Belt certified professionals.
Must have experience in process mapping (As IS - TO BE process) via MS Visio.
Good to have knowledge around Gen AI, ML, and Minitab.

It's a complete Work from Office role (5 days a week) from the Bangalore office (Brookfield or Manyata Tech Park).

Co-innovate with our clients to outline transformation roadmaps.
Identification of Opportunity by conducting detailed Process Discoveries & Customer Journey Mapping.
Support delivery, account management, and sales teams in problem-solving and driving business growth.
Develop innovative solutions that help address the identified people, process, and technology opportunities.
Lead innovation-related discussions with clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and consulting engagements.
Work closely with project management, IT, and delivery teams to implement solutions as designed and monitor results/impact.
Create a culture of problem-solving by imparting training.
Identify new technologies that can help us improve CNX and our client’s business processes.
Improve existing technology assets/offerings by contributing to refining product backlogs and supporting POCs.

Desired Skills/Preferred Qualifications:

Comprehensive understanding of Business Process Service & CX business and associated channels.
Solution Building – Business Transformation Roadmaps.
Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma).
Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc).
Proven experience in conducting Process Discoveries and writing Process Design Documents.
Lean Six Sigma BB / MBB Certification would be preferable.

Seniority level