Digital Supply Chain Specialist Customer Service & Logistics Interface

Bosch Global Software Technologies; Bengaluru; On-site; INR 1,300,000 - 1,700,000; Full time

Job summary

Bosch Global Software Technologies seeks an experienced professional to join its customer-facing supply chain and service ecosystem. You will drive digitalization, automation and continuous improvement across customer service and order management, collaborating with Sales, Planning, Manufacturing, Procurement, Warehousing and Transport teams.

The role emphasizes hands-on support, process optimization, and data-driven decision making through Power BI, Excel, and AI-enabled tools within an

Qualifications

• 5 to 10 years in Customer Supply Chain or related roles.
• Experience with SAP SD and order fulfillment processes.
• Experience in digitalization, automation, and continuous improvement in Supply Chain or Customer Service.
• Strong cross-functional collaboration with Sales, Planning, Manufacturing, Procurement, Warehousing, and Transportation.
• Experience with KPIs like OTIF, Lead Time, Backorder, and dashboards.

Responsibilities

• Will contribute to a modern, customer-centric support hub within Bosch Mobility Aftermarket, combining hands-on customer support, process execution and digital enablement.
• Work with customers, support colleagues, process experts and cross-functional partners in an AI-driven environment using digital tools and analytics to improve response quality and efficiency.

Skills

Customer Service

Supply Chain

Cross-functional Collaboration

Process Optimization

Data Analytics

Excel Advanced

Power BI

Power Automate

Python Automation

RPA Knowledge

Tools

SAP SD

Power Query

Power Apps

Copilot

UiPath

Automation Anywhere A360

n8n

OutSystems

Job description

Role & responsibilities

• Will contribute to a modern, customer-centric support hub within Bosch Mobility Aftermarket. The role combines hands‑on customer support, process execution, and digital enablement to ensure high-quality service across multiple support channels while supporting process optimization and automation initiatives.

• Work closely with customers and support colleagues, process experts, and cross-functional partners in an increasingly AI‑driven environment, using digital tools, analytics, and structured problem‑solving to improve response quality, efficiency, and customer satisfaction.

Preferred candidate profile

• 5 to 10 years of professional experience in Customer Supply Chain, Customer Service, Order Management, Sales Logistics Interface, Supply Chain Operations, or a similar customer‑facing supply chain function.
• Experience working with SAP SD and customer order fulfillment processes, including order management, delivery coordination, inventory management, logistics coordination, and customer communication.
• Experience in driving digitalization, process automation, workflow optimization, and continuous improvement initiatives within Supply Chain or Customer Service.
• Strong understanding of customer service processes, supply chain planning, logistics operations, and cross‑functional collaboration with Sales, Planning, Manufacturing, Procurement, Warehousing, and Transportation teams.
• Experience working with service KPIs, OTIF, Order Fulfillment, Lead Time, Backorder Management, Inventory, Customer Satisfaction, and operational dashboards.
• Hands‑on experience with Microsoft Excel (Advanced), Power BI, Power Query, Power Automate, Power Apps, Microsoft Copilot, or similar digital productivity tools.
• Exposure to automation technologies such as Automation Anywhere A360, UiPath, n8n, or similar RPA/workflow automation platforms is an advantage.
• Knowledge of EDI/API integrations, low‑code/no‑code platforms such as OutSystems, and workflow management tools is desirable.
• Basic understanding of AI‑enabled solutions, Copilot, LLM‑based applications, chatbot technologies, or Python‑based automation to support digital transformation initiatives is preferred.