Digital Platform Specialist - User Support

Quintall; Bengaluru Urban; Hybrid; INR 800,000 - 1,100,000; Full time

Job summary

ABB in India zet een rol neer die sales enablement ondersteunt door digitale oplossingen te implementeren en adoptie te faciliteren. Je coördineert onboarding van softwareoplossingen en ondersteunt implementatie, training en doorlopende support in een hybride werkomgeving. Samen met Sales en Klanten werk je aan verbeteringen en feature-ontwikkeling om bedrijfswaarde te verhogen.

Qualifications

• Twee jaar relevante ervaring in sales support of sales process operations.
• Ervaring met sales process-technologieën zoals CPQ, CRM en prijsbeheersing.
• Goede Engelse communicatievaardigheid.

Responsibilities

• Provide software support en engineering services met minimale supervisie.
• Voer systeemt testing en troubleshooting uit voor configuraties en deployment.
• Lever gebruikersopleidingen en trainingen voor adoptie van softwareoplossingen.
• Draag bij aan softwareontwikkeling door features en verbeteringen aan te dragen.
• Werk samen met cross-functionele teams om digitale transformatie te bevorderen.
• Werk in een gemotiveerd innovatief team om kwaliteit en waarde te leveren.

Skills

Sales support ervaring

Engels taalvaardigheid

Software-ondersteuning

Tools

CRM-systemen

CPQ-systemen

Prijssystemen

Job description

Bij ABB helpen we industrieën beter te presteren - slanker en schoner. Vooruitgang is hier een verwachting - voor jou, je team en de wereld. Als wereldwijde marktleider geven we je wat je nodig hebt om dat waar te maken. Het zal niet altijd gemakkelijk zijn, groeien vergt lef. Maar bij ABB sta je er nooit alleen voor. Doe wat de wereld doet draaien.

Deze functie rapporteert aan:

Product Manager

Your roles and responsibilities

In this role, you will have the opportunity to coordinate and facilitate the development, implementation, and successful onboarding of digital solutions. Each day, you will support the use and adoption of digital platform and solutions into the customer business environment along with their subsequent operations and maintenance. You will also showcase your expertise by participating in the ideation workstreams from identifying and validating the needs to defining the development.

The work model for the role is: #L1-Hybrid

This role is contributing to the global function Sales Enablement in IEC LV Motors -division in India. Main stakeholders are Sales and Customers.

• Provide software support and engineering services across multiple areas, including end-user support and training, software maintenance, testing and quality engineering, DevOps, and software release management, with minimal supervision.
• Perform system testing and troubleshooting activities to validate final system configurations and ensure successful deployment and rollout.
• Deliver user training and retraining programs to facilitate smooth adoption of software solutions and provide ongoing technical support and maintenance services.
• Contribute to software product development initiatives by recommending new features, enhancements, and functionalities to strengthen the product roadmap and portfolio.
• Collaborate with cross-functional teams to drive continuous improvement and support strategic digitalization objectives.
• Work within a highly motivated and innovative team environment, contributing to the development of digital solutions that uphold high standards of quality, efficiency, and business value

Qualifications for the role

• You are well established and motivated in supporting and delivering high quality software solutions.

• Ability to demonstrate your experience in sales, sales support, or alternatively sales process/tool operations and development. You have minimum two years of experience in the relevant field.

• Experience in working with or alternatively developing sales process technologies, such as Configure-Price-Quote systems, CRMs, and price management systems. Benefiting from experience in roll outs and user support.

• You are at ease communicating in English