Digital Marketing & Customer Support

Framp Enterprises; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

Framp Enterprises in Chennai is seeking a creative, tech-savvy professional to manage our online presence and customer experience. The role focuses on social media, e-commerce updates on WordPress/WooCommerce, and responsive customer service across channels.

You will use AI tools to craft content and replies, create basic marketing creatives with Canva, and support digital campaigns to grow our online presence. Strong English and quick learning are preferred.

Qualifications

• Good English communication skills.
• Basic knowledge of social media marketing.
• Familiar with WordPress/WooCommerce (preferred).
• Comfortable using AI and editing tools (ChatGPT, Photoshop, Canva AI).
• Quick learner with good organizational skills.

Responsibilities

• Manage social media pages and create engaging content.
• Upload and update products on our WordPress/WooCommerce website.
• Handle customer enquiries via WhatsApp, phone, email, website, and social media.
• Process online orders and update shipment tracking details.
• Assist with after-sales support, returns, and customer follow-ups.
• Create basic marketing creatives using Canva or similar tools.
• Use AI tools like ChatGPT and other AI tools to create content, product descriptions, customer replies, and improve productivity.
• Support digital marketing campaigns and help grow our online presence.

Skills

Good English communication

Basic social media marketing

Quick learner

Organizational skills

Tools

WordPress

WooCommerce

Canva

Photoshop

ChatGPT

Job description

Job description

We are looking for a creative, energetic, and tech-savvy individual to manage our digital presence and online customer experience. The ideal candidate should be comfortable using AI tools to work smarter and be passionate about social media, e-commerce, and customer service.

Role & responsibilities

• Manage social media pages and create engaging content.
• Upload and update products on our WordPress/WooCommerce website.
• Handle customer enquiries via WhatsApp, phone, email, website, and social media.
• Process online orders and update shipment tracking details.
• Assist with after-sales support, returns, and customer follow-ups.
• Create basic marketing creatives using Canva or similar tools.
• Use AI tools like ChatGPT and other AI tools to create content, product descriptions, customer replies, and improve productivity.
• Support digital marketing campaigns and help grow our online presence.

Preferred candidate profile

• Good English communication skills.
• Basic knowledge of social media marketing.
• Familiar with WordPress/WooCommerce (preferred).
• Comfortable using AI and editing tools (ChatGPT, Photoshop, Canva AI, etc.).
• Quick learner with good organizational skills.