Digital Customer Success Specialist

Aspen Technology, Inc.; Pune District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

AspenTech in Pune, India, seeks a Digital Customer Success Specialist to scale Customer Success across a broad portfolio via data-informed insights and disciplined execution. You will support adoption, value realization, customer health and renewal readiness through repeatable digital motions.

You will work with account teams and cross-functional stakeholders to drive proactive outreach, health reviews, and campaigns, using Excel, Salesforce and Power BI to inform actions.

Qualifications

• 2–4 years in Customer Success or related digital engagement roles.
• Strong analytical capabilities with Excel, Power BI or similar tools.
• Experience with CRM systems (Salesforce) and reporting.

Responsibilities

• Scale Customer Success across a broad portfolio using data-informed insights.
• Support adoption, health and renewal readiness with digital motions.
• Collaborate with cross-functional teams to validate context and actions.
• Create clear reporting to enable action by account teams and leadership.

Skills

Customer Success

Data analysis

Excel

Salesforce

Power BI

Education

Bachelor's degree or equivalent

Tools

Salesforce

Power BI

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role As a Digital Customer Success Specialist, you will help scale Customer Success across a broad customer portfolio through data-informed insight, digital engagement and disciplined execution. You will support adoption, value realisation, customer health and renewal readiness through repeatable digital Customer Success motions. This is a broad role rather than one limited to a single current workstream, and it offers opportunities to work with account teams, cross-functional stakeholders and leadership as Digital Customer Success priorities evolve.

Your Impact

• Customer health and renewal readiness: Analyse customer information to identify adoption opportunities, account-health concerns, churn or attrition risks and practical next actions.
• Scalable Customer Success: Translate core CSM practices into structured digital programmes that support customers beyond dedicated one-to-one coverage.
• Proactive digital engagement: Use approved customer data and system-driven signals to support targeted outreach, awareness sessions, health reviews, technical enablement, campaigns and webinars.
• Community and customer feedback: Support community resources, self-service engagement and Voice of Customer activities based on business priorities.
• Insight and reporting: Use Salesforce, Excel, Power BI or comparable tools to create clear reporting and enable informed action by account teams and leadership.
• Cross-functional collaboration: Work with Customer Success, Sales, Marketing, Product, Support, Community, Data and other teams to validate context, coordinate actions and resolve dependencies.
• Operational improvement: Maintain accurate documentation and recurring delivery cadences while helping standardise, improve and automate Digital Customer Success processes without reducing quality or sound judgement.

What You'll Need

• Experience: 2 to 4 years in Customer Success, Customer Success operations, digital customer engagement, customer analytics, business analysis, customer marketing, community operations or a comparable role.
• Customer Success understanding: Knowledge of how CSMs support adoption, value realisation, customer health, retention and renewal readiness.
• Analytical capability: Proficiency in Excel and working experience with Salesforce, Power BI or comparable CRM and reporting tools; ability to interpret customer data and convert it into clear actions.
• Communication and collaboration: Strong written and verbal communication, with the ability to coordinate stakeholders and present information clearly to account teams, cross-functional partners and leadership.
• Ownership and adaptability: Ability to work independently, organise incomplete inputs, manage changing priorities, follow through on commitments and elevate appropriately.
• Digital engagement exposure: Experience with customer outreach, digital programmes, content management, online communities, customer feedback or similar scaled engagement activities.
• Education and preferred exposure: Bachelor’s degree or equivalent relevant experience in a related field. Experience in B2B enterprise software and exposure to Customer Success platforms, community platforms, Power Query, SQL, automation or customer-health models are advantageous.

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].

GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre‑employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS