Digital Community & Customer Engagement Specialist

Aspen Technology, Inc.; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

AspenTech is seeking a Digital Customer Success professional to lead community and digital-engagement initiatives across regions. You will manage online communities, content governance, outreach, and measurement, coordinating with cross-functional teams to drive customer value.

Ideal candidate has 3–6 years in community management or customer success, a bachelor’s degree, and hands-on platform experience to deliver scalable engagement with strong editorial judgement.

Qualifications

• 3–6 years in community management, digital customer engagement or equivalent.
• Bachelor’s degree in Marketing, Communications, Business or Engineering or related field.
• Hands-on experience administering an online community or digital engagement platform.
• Strong writing and editorial judgement for posts, events and newsletters.
• Ability to track engagement metrics and report outcomes.

Responsibilities

• Own the community and digital-engagement workstream across regions.
• Manage online community operations, content governance and outreach.
• Coordinate with cross-functional teams to drive customer value.
• Develop and monitor engagement metrics and reports.
• Maintain trackers, action logs and content calendars.

Skills

Community management

Digital engagement

Customer marketing

Customer success

Education

Bachelor's degree

Tools

Online community platforms

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement and cross-functional coordination to help customers realise value and enable account teams to take timely, informed action. You will own the community and digital‑engagement workstream, combining online community operations, structured customer outreach, content governance, customer‑feedback enablement and engagement measurement. The role requires strong operational ownership, editorial judgement and disciplined stakeholder coordination.

What You’ll Need

3–6 years in community management, digital customer engagement, customer marketing, Customer Success or comparable work.

Bachelor’s degree in Marketing, Communications, Business, Engineering or a related discipline; equivalent relevant experience may be considered.

Hands‑on experience administering an online community or digital engagement platform.

Strong professional writing, content curation and editorial judgement across posts, events, newsletters and customer communications.

Experience with structured email outreach, audience segmentation and basic communication‑compliance concepts.

Ability to manage multiple stakeholder groups, approval flows, calendars and commitments with disciplined follow‑through.

Ability to track and explain community or outreach performance using practical engagement metrics.

Strong organisation across trackers, minutes, action logs, content calendars and document repositories.

Preferred / Nice to Have

• Experience with Mighty Networks, Higher Logic, Khoros or a comparable platform.
• Experience supporting VOC, NPS or broader customer‑experience programmes.
• Exposure to community analytics, advocacy, customer stories, event or webinar promotion.
• Familiarity with CRM or a Customer Success platform and B2B enterprise software.
• Basic design awareness for banners, landing pages and social‑style content assets.

Success Looks Like

• Operational consistency: Communities have clear operating cadences, active calendars, timely approvals and accurate access management.
• Engagement quality: Customer outreach is aligned, measurable and professionally executed.
• Stakeholder confidence: Commitments, actions and dependencies are visible and actively managed.
• Continuity: Roadmaps, access records, working files and SOPs remain current and transferable, avoiding single‑person dependency.

How This Role Works

This role supports customers and internal stakeholders across multiple regions and requires effective collaboration in a globally distributed environment. The role enables account teams with structured insights or scaled engagement and does not replace commercial account ownership.

#LI-RK1

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real‑time control, optimisation and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head‑on with unmatched expertise, cutting‑edge AI‑powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].

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AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS.