Digital Consulting Services Director

Orange Business Services; Gurugram District; Hybrid; INR 1,200,000 - 2,500,000; Full time

Benefits offered by this job

Flexible Hybrid Work

Professional Development

Career Growth

Health and well-being

Diversity & Inclusion

CSR & Community Initiatives

Employee Referral Program

Change Maker Awards

Job summary

Orange Business Services in India seeks an experienced project manager with a strong IT solutions background focused on service management. You will lead integrated service deliveries, coordinating with presales, design teams, and stakeholders to ensure on-time, high-quality outcomes.

You bring knowledge of ITSM, monitoring and reporting, and experience with ServiceNow. Excellent communication and presentation skills are essential in a hybrid work environment.

Qualifications

• Strong ITSM knowledge and experience in service management.
• Experience with Agile, Scrum and ITIL frameworks.
• Excellent communication and presentation skills; PMP/Synergy certifications are a plus.

Responsibilities

• Lead and manage IT solution service blocks post-contract signature.
• Coordinate with presales, design teams, and stakeholders for successful delivery.
• Provide expert consulting on customization and oversee collaboration with development teams.
• Evaluate service requests for availability, capacity, compliance, feasibility and regulatory aspects.
• Execute UAT processes for customer solutions and enhancements.
• Maintain comprehensive project plans and ensure timely, quality deliverables.

Skills

Agile

Scrum

ITIL

PMP/Synergy

Communication skills

Presentation skills

ServiceNow

Education

Bachelor's degree

Tools

ServiceNow

Job description

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Step into a role where your expertise in digital solutions melds seamlessly with innovative service deliveryempowering you to ensure that every integrated service not only meets but exceeds customer expectations.

Take full control of integrated solutions powered by Orange's innovative service solutions, ensuring effective development and delivery.

Lead the completion of the solution service block post-contract signature and implement plans that drive quick wins.

Liaise with customers to gather relevant technical information for successful design and project delivery, coordinating with presales consultants as necessary.

Provide expert consulting on customization and oversee the collaboration with development teams for design executions.

Evaluate service requests to ensure deliverability by reviewing Availability, Capacity, Technical Compliance, Feasibility, and Regulatory aspects.

Execute the Digital solution User Acceptance Testing (UAT) process for customer solutions and enhancement requests, ensuring seamless customer experiences.

Maintain a comprehensive project plan, managing stakeholder requirements and ensuring timely deliveries meet established quality standards.

Accountable for the overall project performance, including regular updates to stakeholders and documenting lessons learned.

Utilize disciplined methodologies to enhance the Time To Market processes, identifying risks and maintaining open communication throughout the project lifecycle.

You are an experienced project manager with a strong background in IT solutions, specifically focusing on service management. With expertise in ITSM processes and a solid understanding of monitoring and reporting frameworks, you are equipped to manage expectations effectively. Preferred qualifications include robust knowledge of Agile, Scrum, PMP/Synergy certifications, and ITIL, alongside excellent communication and presentation skills. A Bachelor's degree rounded out with relevant certifications further enhances your professional profile.

You possess extensive experience in project management specific to diverse IT solutions and offerings.

Your proficiency in ITSM processes ensures smooth operational management and service delivery.

Experience with ServiceNow tools enhances your capacity for effective service management and reporting.

Monitoring and reporting experience allows for precise tracking of project progress and performance.

A comprehensive understanding of Service Management activities equips you with the insights needed to meet client expectations.

Your presentation abilities inspire and engage others, making you a persuasive advocate for project initiatives.

A collaborative mindset allows you to work effectively within diverse teams and across multiple projects.

At Orange, we promise you a vibrant and inspiring working environment where your problem-solving skills, tech ambition, and leadership qualities will be valued. You will have the opportunity to collaborate with diverse teams and lead initiatives that make a real difference in customer experiences. Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).

Professional Development: training programs and upskilling/re-skilling opportunities.

Career Growth: Internal growth and mobility opportunities within Orange.

Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs. .