Digital Adoption Consultant | A19971

Whatfix Inc.; Bengaluru; Hybrid; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Medical insurance

Lunch and dinner

Cab facility

Education sponsorship

Internal mobility

Global events

Incentives and travel

Job summary

Whatfix Inc. is seeking a versatile professional to drive digital adoption strategies for enterprise clients in a fast-paced SaaS environment.

You will partner with global customers to understand enterprise applications and business processes, translating insights into actionable training and adoption plans. You will analyze workflows, design adoption use cases, and collaborate with Success, Product, Engineering, and Sales teams to deliver innovative solutions while upholding standards and best

Qualifications

• 2–7 years of experience in Content Creation, Instructional Design, Technical Writing, Customer Success, Account Management, Marketing, Software Development, or Business Analysis.
• Familiar with enterprise platforms such as ERP, CRM, and CLM systems.
• Able to travel to client locations as required.

Responsibilities

• Partner with global customers to identify training needs and translate insights into digital adoption strategies.
• Analyze customer workflows to derive use cases that improve engagement and productivity.
• Collaborate with Customer Success, Product, Engineering, and Sales to design and deliver adoption solutions.
• Consult with customers to recommend optimal adoption strategies leveraging the Whatfix Product Ecosystem.
• Establish and maintain standards, templates, and best practices for deliverables.
• Drive continuous improvement to enhance adoption outcomes and customer experience.

Skills

Relationship building

Learning agility

Travel willingness

Enterprise applications knowledge

Content Creation

Instructional Design

Technical Writing

Customer Success

Account Management

Marketing

Software Development

Business Analysis

Tools

Salesforce

Microsoft Dynamics

SAP

Oracle

iCertis

Job description

Who are we?

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.

• Product Analytics uncovers friction and closes adoption gaps.

• Mirror allows employees to train in safe, simulated environments.

These are ur embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.

• Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.

At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year

• Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

• Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.

• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%

• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.

• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.

• RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year

• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.

• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

What You’ll Do

• Partner with global customers to identify target audience training needs, understand their enterprise applications and business processes, and translate insights into actionable digital adoption strategies.
• Analyze customer workflows to derive relevant use cases that enhance user engagement, productivity, and process efficiency.
• Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to design and deliver innovative digital adoption solutions.
• Consult with customers to ideate and recommend optimal adoption strategies leveraging the Whatfix Product Ecosystem.
• Establish and maintain standards, templates, and best practices to ensure consistency and quality across customer deliverables.
• Drive continuous improvement initiatives to enhance adoption outcomes and overall customer experience.

Required Expertise

• Strong ability to build relationships with multinational stakeholders and understand enterprise applications, business processes, and diverse user personas.
• High learning agility with a willingness to become a certified expert in Whatfix products through internal certification programs.
• 2–7 years of experience in one or more of the following domains: Content Creation, Instructional Design, Technical Writing, Customer Success, Account Management, Marketing, Software Development, or Business Analysis.
• Comfort working in a fast-paced, dynamic, and evolving SaaS environment.
• Willingness to travel to client locations as required.

Preferred Skills

• Awareness and sensitivity to diverse cultures and global working practices.
• Experience across industries such as IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, or Oil & Gas.
• Familiarity with enterprise platforms such as ERP, CRM, and CLM systems (e.g., Salesforce, Microsoft Dynamics, SAP, Oracle, iCertis).
• Basic knowledge of JavaScript, CSS, or HTML is an added advantage.

Perks and Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.