DevOps Engineer (Salesforce with Copado)

Devloit Solution; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Devloit Solution in Bengaluru, Karnataka is seeking a customer-focused role to manage Copado-based processes, answer technical questions, and resolve complex support issues. The candidate will develop expertise in Salesforce, DevOps practices, and SaaS environments while helping customers optimize their Copado usage.

Ideal applicants have 2-3 years in Salesforce/DevOps, 1-3 years with Copado, and familiarity with XML, APIs, and version control.

Qualifications

• 2-3 years of Salesforce and DevOps experience.
• 1-3 years of Copado experience.
• 1-3 years of Customer Support or DevOps experience.
• Knowledge of SaaS environments and integrated technologies.
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs).
• Specific experience with branching strategy and hosted version control environments.
• Knowledge of Node.js, React, Java, or Python is a plus.
• Copado Admin and Developer Certifications.

Responsibilities

• Manage case queues in accordance to customer agreements.
• Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.
• Understand and advocate for customer needs.
• Resolve customer service issues and troubleshoot complex customer service problems.
• Manage customers' expectations and experience to achieve high satisfaction.
• Develop and maintain technical expertise in product functionality and use it to help customers.
• Create knowledge base materials dedicated towards operational efficiency.
• Research, document, and escalate cases per procedure.
• Participate in job-related training and assist with design and delivery of product and other technical training.
• Review support cases for technical and troubleshooting accuracy.
• Identify product and services up-sell opportunities and describe Copado solutions to customers.

Skills

Salesforce

DevOps methodologies

Copado

Customer Support

SaaS environments

Branching strategy

Hosted version control

Copado Admin Certification

Copado Developer Certification

Tools

Node.js

React

Java

Python

APIs

Job description

Role & responsibilities

• Manage case queues in accordance to customer agreements.
• Answer technical questions, solve technical problems, and suggest appropriate

workarounds related to Copado platform.

• Understand and advocate for customer needs.
• Resolve customer service issues and skillfully manage/troubleshoot complex customer

service problems.

• Manage customers' expectations and experience in a way that results in high customer

satisfaction.

• Develop and maintain technical expertise in assigned areas of product functionality and

utilize that expertise effectively to help customers.

• Create knowledge base materials dedicated towards operational efficiency.
• Research, document, and escalation cases according to procedure.
• Actively participate in job-related training and assist with the design and delivery of

product and other technical training.

• Review support cases for technical and troubleshooting accuracy.
• Identify product and services up-sell opportunities and describe Copado solutions to

customers in a way that is articulate, accurate, and persuasive.

Preferred candidate profile

• 2-3 years of prior experience in Salesforce and DevOps methodologies
• 1-3 years of prior experience in Copado
• 1-3 years of prior experience in Customer Support or DevOps.
• Knowledge of SaaS environments and Integrated Technologies.
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs,

etc.).

• Specific experience and understanding of branching strategy and hosted version control

vendors.

• Knowledge of Node.js, React, Java, or Python is a plus
• Copado Admin and Developer Certifications.