Devops Support Engineer

Devloit Solution; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

Devloit Solution in Bengaluru seeks a Salesforce & DevOps–savvy support professional to guide customers on the Copado platform and resolve complex issues. You will manage case queues, answer technical questions, and maintain deep product knowledge to ensure high customer satisfaction and effective workarounds in a SaaS environment.

The role requires 2–3 years in Salesforce and DevOps, 1–3 years in Copado, and strong familiarity with APIs, XML, SQL, and error logs.

Qualifications

• 2-3 years of prior experience in Salesforce and DevOps methodologies
• 1-3 years of prior experience in Copado
• 1-3 years of prior experience in Customer Support or DevOps
• Knowledge of SaaS environments and Integrated Technologies
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.).

Responsibilities

• Manage case queues in accordance to customer agreements.
• Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.
• Understand and advocate for customer needs.
• Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

Skills

Salesforce

Copado

DevOps

Customer Support

Tools

XML

APIs

CLI

SQL

Error logs

Job description

Role & responsibilities

Key Responsibilities

• Manage case queues in accordance to customer agreements.

Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.

• Understand and advocate for customer needs.

Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.

• Manage customers' expectations and experience in a way that results in high customer satisfaction.

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

Qualifications

2-3 years of prior experience in Salesforce and DevOps methodologies 1-3 years of prior experience in Copado

1-3 years of prior experience in Customer Support or DevOps.

Knowledge of SaaS environments and Integrated Technologies.

Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.).