DevOps Engineer

DevloIT SDN BHD; Pune District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

DevloIT SDN BHD is seeking an experienced specialist to support Salesforce and Copado in a customer-facing role. You will manage case queues, answer technical questions, and resolve complex issues while advocating for customer needs.

Focus areas include mastering Copado functionality, SaaS environments, and version control concepts. Strong collaboration with teams to deliver effective workarounds and knowledge materials is essential.

Qualifications

• 3-8 years of prior experience in Salesforce and DevOps methodologies.
• 3 years of prior experience in Copado.
• 3 years of prior experience in Customer Support or DevOps.
• Knowledge of SaaS environments and Integrated Technologies.
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.).
• Specific experience and understanding of branching strategy and hosted version control vendors.
• Knowledge of Node.js, React, Java, or Python is a plus.
• Copado Admin and Developer Certifications.

Responsibilities

• Manage case queues in accordance to customer agreements.
• Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.
• Understand and advocate for customer needs.
• Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
• Create knowledge base materials dedicated towards operational efficiency.
• Research, document, and elevate cases according to procedure.
• Actively participate in job-related training and assist with the design and delivery of product and other technical training.
• Review support cases for technical and troubleshooting accuracy.
• Identify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive.

Skills

Salesforce & DevOps

Copado

Customer support

SaaS environments

XML

APIs

CLI

SQL

Error logs

Version control

Node.js

React

Java

Python

Copado certs

Job description

• Manage case queues in accordance to customer agreements.
• Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.
• Understand and advocate for customer needs.
• Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.
• Manage customers' expectations and experience in a way that results in high customer
• satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
• Create knowledge base materials dedicated towards operational efficiency.
• Research, document, and elevate cases according to procedure.
• Actively participate in job-related training and assist with the design and delivery of product and other technical training.
• Review support cases for technical and troubleshooting accuracy.
• Identify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive.

Qualifications

• 3-8 years of prior experience in Salesforce and DevOps methodologies
• 3 years of prior experience in Copado
• 3 years of prior experience in Customer Support or DevOps.
• Knowledge of SaaS environments and Integrated Technologies.
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.).
• Specific experience and understanding of branching strategy and hosted version control vendors.
• Knowledge of Node.js, React, Java, or Python is a plus
• Copado Admin and Developer Certifications.