Device Associate I, Appstore

Amazon; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a Device Associate – I to join their Appstore Selection Quality Services team. In this entry-level role, you will conduct comprehensive testing of applications, ensuring compliance with quality standards and app store policies. This position offers a clear career path with opportunities for advancement into higher roles or lateral movements into business analysis and leadership positions. You'll be part of a dynamic team focused on maintaining a secure and trustworthy app marketplace, making a significant impact on user experience and app quality. If you're eager to learn and grow in a collaborative environment, this is the perfect opportunity for you.

Qualifications

• Basic understanding of software manual testing concepts required.
• Effective communication skills and team collaboration are essential.

Responsibilities

• Conduct comprehensive testing of applications for quality assurance.
• Monitor user feedback and enforce app store policies.

Skills

Software Manual Testing

Effective Communication

Team Collaboration

Education

Graduate in any field

Bachelor's degree in Computer Science or related field

Job description

Amazon is looking for a Device Associate – I for the Amazon Appstore Selection Quality Services (ASQS) team.
The Amazon Appstore is an online store operated by Amazon that allows users to browse, download, and purchase apps and games for various platforms, including Android devices, Amazon Fire tablets, and Fire TV devices.
The Appstore Selection Quality Services (ASQS) team is an integral part of the Amazon Appstore. Our goal is to build the most relevant, high-quality selection of apps and games for Amazon Appstore customers across first-party devices like Fire TV and Fire tablets, as well as third-party Android devices.
ASQS plays a crucial role in connecting content to customers while mitigating risks to the Amazon Appstore ecosystem. We accomplish this by certifying, blocking, and suppressing externally developed low-quality and unsafe apps/content, maintaining a secure and trustworthy app marketplace. The team's key responsibilities include, but are not limited to:

1. APPLICATION TESTING: Conduct comprehensive testing of submitted applications to ensure they comply with Amazon's policies, guidelines, and quality standards before approval for publishing LIVE to the Appstore Catalog.
2. POLICY ENFORCEMENT: Consistently apply and enforce Amazon's app store policies, ensuring fair treatment of developers while protecting users from potentially harmful or substandard applications.
3. CUSTOMER FEEDBACK MANAGEMENT: Monitor and analyze user reviews and feedback, addressing concerns and taking appropriate action when necessary to maintain the integrity of the app store.
4. DEVELOPER RELATIONS: Provide guidance and support to application developers, assisting them in understanding and adhering to Amazon's submission requirements and best practices.

CAREER PATH: Device Associate I being the entry-level role, Amazon Appstore provides opportunities to advance vertically to DA II and DA III roles, taking on increased responsibilities. Alternatively, employees can explore lateral movements into Business Analyst positions such as BA Support, BA I or BA II, transitioning into leadership roles such as Program Manager or Operations Manager, or specializing in Quality Assurance as QAT or QAE. The employee's career path will be driven by their performance, interests, and the Appstore's evolving requirements, which will be supported by continued training, mentorship, and cross-functional opportunities.

Key job responsibilities

1. Test applications on FireOS and similar devices for compatibility and performance.
2. Implement manual testing procedures for devices and applications.
3. Execute test cases for apps, services, and devices, covering simple and complex features.
4. Document and report bugs, failures, and quality issues using appropriate systems.
5. Monitor issue resolution, adhering to defined SLAs and escalation procedures.
6. Follow standard operating procedures and test methods as defined by the team.
7. Collaborate with peers and managers, seeking guidance when necessary.
8. Meet daily productivity and quality targets, aligning with customer-centric philosophy.

BASIC QUALIFICATIONS

• EDUCATIONAL BACKGROUND: Graduate in any field of study.
• TECHNICAL SKILLS: Basic understanding of software manual testing concepts.
• INTERPERSONAL SKILLS: Effective communication skills, both written and verbal, along with the ability to work collaboratively in a team environment.

PREFERRED QUALIFICATIONS

• EDUCATIONAL BACKGROUND: Bachelor's degree in Computer Science, Information Technology, or a related technical field, with relevant certifications in software testing or quality assurance.
• WORK EXPERIENCE: Little or no prior work experience required, with a willingness to learn and apply new skills.

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