Development Escalation Engineer

Hewlett Packard Enterprise India Private Limited; Bengaluru; Hybrid; INR 1,600,000 - 2,600,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise India Private Limited is seeking a Development Escalation Engineer - SSE to join our cloud-focused escalation team in a hybrid role requiring about two days per week in an HPE office in Bengaluru. You will lead engineering investigations for complex production issues and collaborate across software engineering and operational teams.

The ideal candidate has 5–9 years in software engineering, cloud-native platforms, and distributed systems, with strong debugging,

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline.
• Typically 5-9 years of experience in software engineering, cloud-native platforms, networking, cybersecurity, or site reliability engineering.
• Strong debugging and analytical skills with distributed systems and microservices.
• Excellent collaboration and communication skills across engineering and cross-functional teams.

Responsibilities

• Lead engineering investigations for complex production issues and customer escalations.
• Perform root cause analysis across distributed cloud-native services and identify software defects.
• Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality.
• Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior.
• Drive improvements in observability, diagnostics, automation, and troubleshooting tools.
• Participate in major incident reviews, architecture discussions, and engineering design reviews.
• Develop internal tools and automation to improve engineering productivity and operational efficiency.
• Create engineering documentation, playbooks, and knowledge articles.

Skills

Go

Python

Java

JavaScript/TypeScript

Shell scripting

Kubernetes

Docker

Azure

AWS

Linux

REST/gRPC APIs

Microservices

TCP/IP

DNS

HTTP/HTTPS

TLS

VPN

Zero Trust

SSE/SASE

ZTNA

SAML

OAuth

OpenID Connect

Education

Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline

Tools

Grafana

ELK/Logz.io

Prometheus

OpenTelemetry

Wireshark

Git

JIRA

SQL

Redis

Job description

Development Escalation Engineer - SSE Development Escalation Engineer - SSE

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Cloud Developer builds from the ground up to meet the needs of mission-critical applications and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems. Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions. Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements. The Cloud Developer provides business value expertise to drive the development of innovative service offerings that enrich HPE's Cloud Services portfolio across multiple systems, platforms, and applications.

What you'll do:

• Lead engineering investigations for complex production issues and customer escalations.
• Perform root cause analysis across distributed cloud-native services and identify software defects.
• Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality.
• Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior.
• Drive improvements in observability, diagnostics, automation, and troubleshooting tools.
• Participate in major incident reviews, architecture discussions, and engineering design reviews.
• Develop internal tools and automation to improve engineering productivity and operational efficiency.
• Create engineering documentation, playbooks, and knowledge articles.

Required Technical Skills

• Programming: Go (preferred), Python, Java, JavaScript/TypeScript, Bash/Shell scripting
• Cloud & Platform: Kubernetes, Docker, Azure, AWS, Linux, REST/gRPC APIs, Microservices
• Networking & Security: TCP/IP, DNS, HTTP/HTTPS, TLS, VPN, Proxy, Zero Trust, SSE/SASE, ZTNA, SAML, OAuth, OpenID Connect, Kerberos
• Good to Have: Observability & Tools: Grafana, ELK/Logz.io, Prometheus, OpenTelemetry, Wireshark, Git, JIRA, SQL, Redis

What you need to bring:

• Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline. Master’s desirable.
• Experience in software engineering, cloud-native platforms, networking, cybersecurity, or site reliability engineering.
• Strong debugging and analytical skills with distributed systems and microservices.
• Excellent collaboration and communication skills across engineering and cross-functional teams.
• Typically, 5-9 years’ experience.

Success Measures

• Faster engineering resolution of complex production issues.
• Improved product quality, reliability, and observability.
• Reduction in recurring software defects.
• Increased engineering productivity through automation and tooling.

Additional Internal Job Description Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job: Engineering Job Level: TCP_03

Please click here: Equal Employment Opportunity .

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is EEO Protected Veteran/ Individual with Disabilities.

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