Developer - Zoho Configuration

Chi Networks; New Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Chi Networks, a prominent IT company in New Delhi, is looking for a Zoho Configuration Specialist to implement and optimize the Zoho suite. The role requires 3-5 years of experience with Zoho applications, including CRM and Creator, and emphasizes technical proficiency along with communication skills. This full-time position is on-site with a 24x7 work environment. Candidates must be based in Delhi-NCR and able to work night shifts if needed.

Qualifications

• 3-5 years of proven experience in implementing and maintaining Zoho applications.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication skills in English.

Responsibilities

• Lead the implementation and customization of Zoho applications.
• Develop and implement advanced automation features.
• Provide technical support and training to end-users.

Skills

Zoho CRM

Zoho Creator

Deluge Scripting

API Integrations

Webhooks

Analytical skills

Communication skills

Project management

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Tools

Zoho Flow

Zoho Analytics

Zoho Books

Job description

Overview

Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a seasoned Zoho Configuration Specialist to lead the implementation, customization and optimization of the Zoho suite of applications across the organization. This role is crucial for automating key business processes, ensuring seamless integration between departments (Sales, Marketing, Finance, HR and Operations) and driving data‑driven decision‑making. You will receive extensive training and mentorship to become an expert in our offerings, which include managed services, cloud solutions, SOC and NOC services, and more. This is a full‑time position for both male and female candidates.

Key Responsibilities

• I Implementation and System Configuration
  • Requirements Analysis: Collaborate with stakeholders (Sales, HR, Finance) to gather, document and analyse business processes and system requirements
  • System Design Setup: Lead the configuration and deployment of core Zoho applications, including but not limited to Zoho CRM, Zoho Creator, Zoho Books/Finance, Zoho People, and Zoho Desk
  • Customization: Design, create and maintain custom modules, fields, layouts and views to tailor the Zoho environment to the companys specific needs
  • User Management: Configure user roles, profiles, sharing rules and security settings to ensure data integrity and controlled access across the organization
• II Workflow Automation and Development
  • Process Automation: Develop and implement advanced automation features, including: i) Workflows (custom rules, actions, alerts, and field updates) ii) Blueprints (for standardizing complex process flows) iii) Validation Rules (to maintain data quality)
  • Deluge Scripting: Write and maintain custom functions and scripts using Deluge (Zoho's proprietary scripting language) to extend application functionality and create complex business logic
  • Integration: Configure and manage integrations between various Zoho applications using Zoho Flow and connect the Zoho ecosystem with third‑party tools (e.g., ERP systems, marketing platforms) via APIs (RESTful services) and Webhooks
• III Data Management, Reporting, and Support
  • Data Migration: Lead data preparation, cleansing and migration activities from legacy systems into the Zoho platform, ensuring data accuracy and integrity
  • Reporting Analytics: Design, build, and maintain actionable dashboards, reports and custom Key Performance Indicators (KPIs) using Zoho Analytics to provide deep business insights
  • Training Support: Provide expert‑level technical support, troubleshooting and end‑user training to drive system adoption and proficiency across all departments
  • Optimization: Continuously monitor system performance, identify areas for improvement and stay current with the latest Zoho updates and features to ensure optimal utilization

Qualifications

• Experience: 3-5 years of proven, hands‑on experience in implementing, configuring and maintaining the Zoho One suite and individual core Zoho applications
• Technical Proficiency (Must‑Have):
  • Zoho CRM
  • Zoho Creator
  • Deluge Scripting
  • API Integrations
  • Webhooks
• Soft Skills:
  • Exceptional analytical and problem‑solving skills to translate complex business needs into technical solutions
  • Excellent written and verbal communication skills for effective stakeholder and end‑user engagement
  • Strong project management and organizational abilities to manage simultaneous implementation tasks
• Education: Bachelors degree in Computer Science, Information Technology, Business Administration or a related field
• Excellent verbal and written English communication skills are a must

Preferred Qualifications (Nice to Have)

• Zoho Certifications (e.g., Zoho Certified Consultant, Zoho Creator Certified Developer)
• Experience with other relevant tools like Zoho Flow, Zoho Analytics, and Zoho Books
• Familiarity with web technologies (HTML, CSS, JavaScript) for building custom pages or widgets

Location

• Work Timings: 24x7 environment. Employees may be needed to work in night shifts
• Work Days: 5 days per week, with consecutive/ staggered week offs, any 2 days of the week
• Job Type: Full‑time, on‑site
• Location: New Delhi, India
• Mandatory: Candidates must be based in Delhi‑NCR for this position. Please do not apply if you have to relocate