Developer - CRM

Electrolux Group; Gurugram District; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work environment

Discounts on Electrolux products

Family-friendly benefits

Extensive learning opportunities

Job summary

Electrolux Group in Bangalore, India, is seeking a Developer -CRM to join the CDI Engineering Organization -CRMteam. You will help define and deliver scalable CRM solutions that support Contact Center and Field Service operations in a global landscape.

The role requires hands-on CRM implementation, integration with SAP Cloud solutions, REST/SOAP APIs, and cloud-native microservices. You will work in a scaled agile environment, collaborating with cross-functional teams worldwide to ensure high

Qualifications

• Bachelor's or engineering degree with strong IT foundation.
• Hands-on experience in CRM solutions (SAP Service Cloud, Sales Cloud, or similar).
• Experience integrating CRM solutions with backend systems using CPI or cloud middleware.
• Strong UI/UX, data migration, and API integration skills.

Responsibilities

• Implement and test scalable CRM solutions within Contact Center and Field Service operations.
• Develop and maintain integrations across SAP Cloud solutions and external systems.
• Collaborate in a scaled agile environment to deliver backlog items with timely delivery.
• Work with cross-functional teams globally to ensure system integrity and robust deployments.

Skills

CRM development

SAP Cloud CRM

C4C integration

REST API & SOAP

Full-stack development

Cloud platforms

DevOps practices

Programming languages

Education

Engineering degree

Tools

SAP Sales Cloud

SAP Service Cloud

CPI / Cloud Integration

ABSL / UI Designer (Cloud Applications Studio)

Job description

Job Description:

Permanent

Job Description

Be part of something bigger. Decode the future.
At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build the future home.

All about the role:

As a Developer -CRM, you will be part of CDI Engineering Organization -CRMteamand will be a key player within Post Purchase Consumer Service & Sales Digital Proudct team that helps discover and define the problem statement for our Contact Center and Field service operations and deliver on product backlog. You will create detailed Functional spec, Technical Specs and implement scalableCRMsolutions in a global landscape. You will work in a scaled agileproducts teams set-up and responsible to support our Product Managers with delivering backlog as per set prioritization.

Together with our Engineering service team you will drive transformation in a complex IT delivery landscape, consulting with Delivery Leads, Product Owners, Scrum Masters,Senior developers and Tech leads among other stakeholders to enable successfulcontinuous deliveryin both Agile and traditionalproject managementway. You will work, on daily basis, with colleagues remotely that are based in other countries.
About the CDI Experience Organization:
The Consumer Direct Interaction Experience Organization is a Digital Product Organization responsible for delivering tech solutions to our end-users and consumers across both pre-purchase and post-purchase journeys. We are organized in 15+ digital product areas, providing solutions ranging from Contact Center, E-commerce, Marketing, and Identity to AI.
What you’ll do:

As a Developer -CRM,you with good hands-on implementation and consulting experience ofCRMsolutions will be responsible for optimizing and integrating business processes in Contact Center and Field service operations.You will be focused on developing and maintaining scalable solutions using your expertise inCRM,SAPSales &Service Cloudintegrated usingCloud nativemicroservicesbased architecture landscape. Your main tasks include:

• Responsible for implementing &testinglow-level technical solutions that are stable, scalable & deliver high performance from UX & CX perspective.

• You will deliver high quality code, configurations and documents deliverable during all phases ofsoftware developmentflow.

• You will work in a Scaled Agileframework & will be responsible for delivering on Business requirements in your Products team.

• You will work very closely with otherCRM C4C developers,CRMdomain experts, SME’s andCloud Nativedevelopers both internal and from external partners.

• Collaborate with cross-functional teams across the globe to ensure the overall integrity of the entire system’s landscape.

• Follow industry best practice and release governance

• Demonstrate and infuse modern development practices by following DevOps practices ensuring deployments into production on at least a bi-weekly basis.

Who are you:

• University graduate in Engineering,Management Information Systems, Business or related areas.

• 3+ years of experience as a Functional or Techno Functional inCRMsolutions (SAPService Cloud,Salesforceor similar) based on Service and Sales processes in large transformation projects.

• Hands-on implementation experience of integratingCRMsolutions with otherSAPHbackend applications likeERPor nonSAPapplications using CPI,Microservices, BTP or similar middleware

• Hands on experience in configuring and customizingSACP4C solutions including Business Rules, Workflow, Approvals, ticketroutingrules, KUT field andUIPersonalization.

• Hands-on implementation experience ofREST, SOAP APIWeb services& standardODataAPI’s in C4C is a must

• Fluent in at least one of the.NET,Java, python or NodeJS as well asfront-end, andback-end developmentskills.

• You have very good communication, analytical, conceptual skills and high affinity for learning and building technology skillset.

• Proficient indatamigrationtechniques (using Data Workbench,CSV, MassData Maintenance).

• Experience working alongside at least one of the following:Cloud platformslikeAzure, Power Platform,MongoDB.

• Experience intest automation,testing& test tools is a plus.

• Understanding of ABSL,UIScript,UIdesigner inCloud ApplicationsStudio (SDK) to develop and deploy complex C4C solutions,CRMsoftware (preferablySAPC4CService Cloud/Sales Cloud) is good to have.

Where youll be:

This is a full-time position, based in Bangalore, India

Benefits Highlights:

• Flexible work hours and a hybrid work environment

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Extensive learning opportunities and a flexible career path

Requirements: