Desktop Support Technician

TTEC; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 600,000; Full time

Job summary

TTEC in Mohali, India is seeking a Desktop Support Technician with 5+ years of experience to maintain, analyze, troubleshoot, upgrade and repair computer systems and peripherals. You will act as an escalation point and provide onsite support for VIP users, while configuring phones and maintaining desktop compliance through SCCM, antivirus and patch updates.

Additional duties include managing DHCP IP pools and VLAN configurations, collaborating with IT teams on projects, and creating

Qualifications

• 5+ years of desktop support or equivalent IT experience.
• Strong troubleshooting and upgrade/replacement skills for PCs and peripherals.
• Ability to provide onsite support for VIP users and coordinate with other IT teams.

Responsibilities

• Maintain, analyze, troubleshoot, upgrade, replace and repair desktop hardware and peripherals.
• Act as escalation point for complex technical issues; provide onsite VIP/P&E support.
• Configure Softphone/Hard Phone and manage desktop compliance (SCCM, antivirus, MS patches).
• Manage DHCP IP pools, VLANs and site IP planning; assist in project planning and rollout.
• Create/update SOPs, job aids and FAQs; mentor junior specialists and support supervisor.

Skills

Desktop support

SCCM

VIP support

MS Patch updates

DHCP

VLAN configuration

Documentation (SOPs)

Tools

SCCM Client Health

SEP Anti-Virus

Job description

Experience: 5 + Years

Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues. Provide onsite support for VIP/P&E users.

• Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the site. Demonstrates knowledge and experience and excellent customer service skills.
• Softphone and Hard Phone Configuration and Administration.
• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates. Ensure Site IT compliance in terms of vulnerability management,
• Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
• Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
• Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.
• Support senior IT team with sales process.
• Provide minimal training and technical assistance to end users.
• Creating/Updating documentations like SOPs; Job Aids, FAQs, etc., review and improve our Site IT processes and procedures.
• Assist in setting and maintaining a standard performance for the team by providing leadership and enforcing policies. Proactively seeks out opportunities for improvement by mentoring and training junior specialists.
• Act as backup for IT Site Supervisor where appropriate.

Role: Desktop Support Technician

Location: Mohali

Experience: 5 + Years

Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues. Provide onsite support for VIP/P&E users.

• Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the site. Demonstrates knowledge and experience and excellent customer service skills.
• Softphone and Hard Phone Configuration and Administration.
• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates. Ensure Site IT compliance in terms of vulnerability management,
• Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
• Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
• Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.
• Support senior IT team with sales process.
• Provide minimal training and technical assistance to end users.
• Creating/Updating documentations like SOPs; Job Aids, FAQs, etc., review and improve our Site IT processes and procedures.
• Assist in setting and maintaining a standard performance for the team by providing leadership and enforcing policies. Proactively seeks out opportunities for improvement by mentoring and training junior specialists.
• Act as backup for IT Site Supervisor where appropriate.

This will be a Standard senior Site IT role to provide onsite support for the Mohali, IN site. Need technical support to perform physical work on the technology at the site. approx. 700 onsite computers; G&A, Production, Training will get impacted. Per the site leaders, the site has a approx 700 population and aim to increase. Along with other technology infrastructure, new Client onboardings will be severely impacted.

This will be a Standard Site IT role to provide onsite support for the Mohali site. Need technical support to perform physical work on the technology at the site. 700 plus onsite computers; G&A, Production, Training will get impacted. Per the site leaders, the site has a 700+ population and aim to increase. Along with other technology infrastructure, new Client onboardings will be severely impacted.

Primary Location

India-Punjab-Mohali