Desktop Support

M3USA; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

M3USA is seeking a motivated Junior Systems Administrator to support our global cloud-first IT environment from Bengaluru. The role focuses on maintaining enterprise systems, ensuring secure access to business platforms, and delivering high-quality technical support across the organization.

You will handle Tier 1–2 issues, manage Active Directory, and assist with Azure resources, backups, and security controls while adhering to global shift hours.

Qualifications

• Solid understanding of Windows OS and networking fundamentals
• Basic knowledge of Azure and modern cloud administration concepts
• Strong troubleshooting and problem-solving skills
• Clear written and verbal communication skills

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and network issues
• Troubleshoot endpoints, applications, and collaboration tools
• Escalate complex issues to senior team members or specialist support teams
• Install, configure, and maintain hardware and software
• Support Microsoft 365 services (Exchange, Teams, SharePoint) and manage user access

Skills

Windows operating systems

Networking fundamentals

Azure basics

Troubleshooting

Communication skills

Tools

PowerShell

Microsoft 365 admin

Job description

About M3- A Japanese global leader in the provision of ground‑breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

We are seeking a motivated and detail-oriented Junior Systems Administrator to support our global, cloud‑first IT environment. The role is responsible for maintaining, monitoring, and supporting enterprise systems, ensuring secure and reliable access to business‑critical platforms while delivering high‑quality technical support across the organization.

Key Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and network issues.
• Troubleshoot endpoints, applications, and collaboration tools.
• Escalate complex issues appropriately to senior team members or specialist support teams.
• Install, configure, and maintain hardware and software.
• Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
• Manage user accounts, permissions, and access controls.
• Support Azure resources and cloud services.
• Monitor system performance, availability, and service health.
• Assist with backup, recovery, and disaster recovery processes.
• Monitor and respond to EDR/XDR alerts.
• Support phishing response, endpoint security, and access protection controls.
• Assist with audits, policy compliance, and security best practices.
• Automate routine administrative tasks using PowerShell or similar tools.
• Identify opportunities to improve operational efficiency and user experience.
• Maintain accurate system, process, and support documentation.
• Track IT assets, device configurations, and lifecycle information.
• Support the joiners and leavers process, ensuring timely setup and removal of access.
• Provision and deprovision user accounts, devices, and business system access.

Technology Environment

• Microsoft 365
• Active Directory

Qualifications

Skills and Experience

• Solid understanding of Windows operating systems and networking fundamentals.
• Basic knowledge of Azure and modern cloud administration concepts.
• Strong troubleshooting and problem‑solving skills.
• Clear written and verbal communication skills.

Additional Information

Must be willing to work in US or UK shift hours