Deputy Manager - Operations & Services Group

PeopleStrong

Kolkata District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

HDFC ERGO General Insurance invites applications for Deputy Manager – Operations & Services in Kolkata. The role targets 3–5 years experience in operations, with a focus on branch operations, service delivery, and cross-functional collaboration.

The position is permanent, based in Kolkata, with end date noted as 13 Jan 2027 for the posting window. It requires strong teamwork and stakeholder management in a dynamic insurance environment.

Qualifications

Graduate or postgraduate degree from a recognized institution.

Responsibilities

Assist in branch operations and services group activities.
Coordinate with cross-functional teams to ensure smooth process delivery.
Support in process improvements and digitization initiatives.
Ensure adherence to SLAs and compliance requirements.
Assist in workforce planning and performance tracking.

Skills

Any Graduate

Education

Graduate/Post Graduate

Job description

Deputy Manager - Operations & Services G...

HDE/JC/14817

HDFC ERGO General Insurance
India>East>West Bengal>Kolkata>Kolkata>Kolkata>3101>Corporate

End Date 13 Jan 2027

Required Experience 3 - 5 years

Basic Section

New Job Title Deputy Manager - Operations & Services Group

No. Of Openings 1

Grade JM1

Campus/Non Campus --

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel OSG

Business Function Non Sales

Cost Center Branch Operations

Cost Center Code 1216

Department Operations and Services Group

Function OSG

Business Zone NA

Job Role TM - Branch Operations

Country India

Region East

City Kolkata

Physical Branch Kolkata

Branch Kolkata

Branch Code 3101

Type of Office Corporate

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

Department

Operations and Service Group

Function

Branch Operations

Position

DeputyManager–BranchOperations

Band

JM2

Location

Reporting To

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.

HDFC ERGO as an Employer

We believe in Sensitivity

We uphold Ethics

About HDFC ERGO General Insurance Co. Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited , one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers a complete range of general insurance products ranging from motor , health , travel , home and personal accident in the retail space and products like property , marine and liability insurance in the corporate space. With a network of branches spread across a wide distribution network and a 24x7 support team , the Company has been offering seamless customer service and innovative products to its customers.

Compliance in Volume and Quality:

Inwarding

Banking

Processing of eligible proposals at branches

Conducting trainings and meetings with Sales and Channel Partners at regular intervals

Walk in Management

Audit Compliance: No High NC in any Audit reports

% Compliance of stated SLA: a. 100% adherence to Policyholders Protection Guideline. b. Compliance with internal SOP’s.

Learning through quest modules: Completion of all quest module

Targeted Branch Administration: Admin related activities to be completed as per timelines & Standards.

Enable process implementation across all functional areas to support and enable risk identification & mitigation.

Improvement in Digitization