Deputy Manager - Medical Quality

Max Healthcare; Nagpur District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Max Healthcare Institute Limited (MHIL) invites applications for Quality Head (Deputy Manager) in Nagpur. The role focuses on driving quality processes, policy compliance and accreditation readiness across clinical areas.

You will coordinate NABH/JCI committees, review minutes, and ensure timely reporting, dashboards, and action plans. Candidates should bring NABH/JCI exposure and a robust quality management background within a hospital setting.

Qualifications

• Thorough knowledge of Healthcare Environment and patient safety.
• In-depth knowledge of medical delivery systems and patient care.
• Experience with NABH/JCI accreditation processes.

Responsibilities

• Comply with quality processes and policies of the area.
• Coordinate NABH/JCI committee meetings and review minutes.
• Ensure effectiveness of committee meetings and action plans.
• Prepare monthly reports, dashboards and action taken reports.
• Update policies and manuals annually and support accreditation needs.
• Carry out routine audits of clinical areas and provide feedback.
• Support quality improvement projects and CAPA activities.
• Monitor SLAs and manage incidents, complaints and patient safety.

Skills

Healthcare environment

Patient safety

Quality management

Education

MBBS / BDS / BHMS with MHA

Job description

Quality Head (Deputy Manager) – (Nagpur)

MAX OVERVIEW:

Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organizations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, SMART, Patparganj, Vaishali, BLK, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida) Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.

We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.

ROLES & KEY RESPONSIBILITIES:

• To comply with the quality process & policies of the respective area.
• To demonstrate effective application of technical & professional knowledge.
• Coordination of NABH/ JCI Committees meetings as per the calendar
• Review Minutes of Councils meetings.
• Ensure effectiveness of committee meetings.
• Provide feedback to operations/clinical departments.
• Collation & Submission of monthly reports & dashboard.
• Preparation of action taken reports on various indicator.
• Annual updating of policies and manuals
• Support the planning and implementation of all requirements of accreditation
• Carry out routine audits of clinical areas / departments.
• Provide feedback to departments.
• Support and implement QI projects.
• Closure of Non conformities.
• Quarterly NABH audit are conducted
• To ensure continued compliance to closure submitted in the previous accreditation audit
• Ensure passive and active medical documents audit
• To ensure SLA monitoring.
• Management of serious untoward incidents, complaints, issues of poor clinical performance and to promote patient safety.
• RCA of Incident reporting, adverse incidents followed by corrective action and implementation of Preventive action.
• Dissemination, Implementation, Training of Organization policies and regular audits.
• To support the development, periodic review and improvement of NABH/ JCI performance indicators.
• Collation of CQI data along with RCA & CAPA
• To demonstrate professional & courteous behavior to patient & co-workers.
• To operate within budget cost.
• Budget for Quality and Infection control is prepared as per the requirement and expenditure
• To be well groomed, punctual & adhere to company policies and practices.

Qualifications:

• MBBS / BDS / BHMS with MHA

Experience:

• 3 to 8 years in a well-established super specialty hospital.
• NABH and JCI latest edition exposure Required

Skills:

• Thorough knowledge of Healthcare Environment, Patient Safety and unique healthcare quality management principles.
• In Depth knowledge of Medical Delivery Systems and Patient care.