Deputy Manager - IA - Technical Project Solutions

Lauritz Knudsen Electrical & Automation; Mumbai; On-site; INR 900,000 - 1,350,000; Full time

Job summary

Lauritz Knudsen (Unit of Schneider Electric) seeks a SCADA Software Support Engineer with 3–5 years of experience to deploy and support SmartComm SCADA across industrial, infrastructure, and utility projects from Navi Mumbai. The role emphasizes troubleshooting, integration with field devices, and coordinating with integrators.

You will work closely with customers, project teams, and product engineering to ensure reliable performance, effective FAT/SAT, and successful project handovers, with

Qualifications

• Strong hands‑on experience in SCADA/HMI software support, configuration, and commissioning.
• Excellent troubleshooting and analytical skills for diagnosing software and communication issues.
• Sound understanding of industrial automation systems, PLCs, gateways, and field instrumentation.
• Knowledge of Windows Server, networking, databases (SQL), and cybersecurity fundamentals.
• Ability to interpret system architecture diagrams, communication networks, and technical specifications.
• Strong communication and customer‑handling skills.
• Willingness to travel extensively to project sites across locations.

Responsibilities

• SCADA Software Support Troubleshooting for SmartComm SCADA across customer sites, including root cause analysis and actions.
• Configure and validate integration with PLCs, RTUs, gateways, meters, VFDs, and third‑party systems; manage Modbus, OPC UA/DA, BACnet, IEC 61850, MQTT, SNMP, DNP3 protocols.
• Guide System Integrators during engineering, commissioning, and troubleshooting; deliver technical training sessions on SmartComm architecture and deployment.
• Provide remote diagnostics and travel to sites for FAT, SAT, commissioning, and issue resolution; coordinate with customers for timely resolutions.
• Create and maintain troubleshooting guides, knowledge base, and installation procedures; document recurring issues for product improvement.
• Collaborate with Product Development, QA, and Engineering to validate new features and beta tests.

Skills

SCADA/HMI support

Troubleshooting

Industrial automation

Windows Server/Networking/SQL

Travel readiness

Education

BE - Electrical/ Instrumentation/Electronics

Job description

Job Summary

Job Profile: SCADA Software Support Engineer Experience: 3-5 Years, Travel Requirement: 50% Location: Navi Mumbai, Maharashtra, India. Company: Lauritz Knudsen (Unit of Schneider Electric).

Position Summary: We are seeking a highly skilled and customer-focused professional to provide technical support for SmartComm SCADA software deployments across industrial, infrastructure, and utility projects. The role requires deep expertise in SCADA systems, software troubleshooting, industrial communication protocols, and field support. The candidate will work closely with customers, system integrators, project teams, and product engineering teams to ensure reliable system performance and successful project execution.

Key Responsibilities

• SCADA Software Support Troubleshooting: Provide L1/L2 technical support for SmartComm SCADA applications deployed across multiple customer sites. Diagnose and resolve complex software issues related to graphics, alarms, trends, dashboards, reports, databases, historian, and application performance. Perform root cause analysis and recommend corrective and preventive actions. Support software upgrades, patches, migrations, and system enhancements.
• Industrial Communication Device Integration: Configure, troubleshoot, and validate communication between SCADA systems and field devices. Support integration with PLCs, RTUs, gateways, meters, VFDs, protection relays, and third-party systems. Work with industrial communication protocols such as: Modbus RTU/TCP, OPC UA/DA, BACnet IP/MSTP, IEC 61850, MQTT, SNMP, DNP3.
• Integrator Customer Enablement: Act as the technical focal point for System Integrators (ISPs) and implementation partners. Guide integrators during engineering, commissioning, and troubleshooting activities. Conduct technical training sessions on SmartComm architecture, configuration, deployment, and best practices. Review project architectures and provide recommendations for optimal system performance and scalability.
• Remote Onsite Support: Provide remote diagnostics and troubleshooting support for deployed projects. Travel to customer sites for commissioning support, issue resolution, performance optimization, and customer acceptance activities. Support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and system handover activities. Coordinate with customers to ensure timely resolution of critical issues.
• Technical Documentation: Prepare and maintain troubleshooting guides, knowledge base articles, support reports, and installation procedures. Document recurring issues and contribute to product improvement initiatives. Create technical notes and configuration documents for internal teams and partners.
• Collaboration Continuous Improvement: Work closely with Product Development, Project Management, QA, and Engineering teams to resolve product issues. Provide feedback on product enhancements based on field experiences. Support new feature validation and beta testing activities.

Skills Requirements

• Required Skills
• Strong hands‑on experience in SCADA/HMI software support, configuration, and commissioning.
• Excellent troubleshooting and analytical skills for diagnosing software and communication issues.
• Sound understanding of industrial automation systems, PLCs, gateways, and field instrumentation.
• Knowledge of Windows Server, networking, databases (SQL), and cybersecurity fundamentals.
• Ability to interpret system architecture diagrams, communication networks, and technical specifications.
• Strong communication and customer‑handling skills.
• Willingness to travel extensively to project sites across locations.

Preferred Qualifications

• Experience with SmartComm SCADA, AVEVA Plant SCADA, WinCC, FactoryTalk, Ignition, or similar SCADA platforms.
• Exposure to cloud‑based monitoring solutions, IoT platforms, and historian systems.

Educational Qualification

• BE - Electrical/ Instrumentation/Electronics

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.