Mission
Key missions of the position:
- Drive end-to-end fulfillment operations ensuring high supplier performance, material availability, and production continuity.
- Own and improve On-Time Delivery (OTD), On-Time Performance (OTP), and inventory efficiency aligned with business targets.
- Lead and coordinate purchase order management, supplier communication, and escalation handling .
- Ensure seamless alignment between suppliers, production, warehouse, and planning teams .
- Drive process improvements, cost optimization, and operational excellence across fulfillment activities.
Measurement
Q (Quality):
Planning accuracy and adherence to fulfillment processes
Supplier quality coordination and defect-free material supply
C (Cost):
Inventory optimization and working capital improvement
Reduction in premium freight and emergency procurement
Cost savings through improved supplier performance
D (Delivery):
Supplier On-Time Delivery (OTD %)
On-Time Performance (OTP %)
Adherence to production schedules and customer commitments
Additional KPIs:
Reduction in overdue / late purchase orders
Material availability / shortage reduction
Supplier lead time improvement
Responsibilities
Main responsibilities:
Fulfillment Planning Execution
- Oversee and drive end-to-end fulfillment operations , including procurement planning and material flow.
- Ensure alignment between supply, demand, and production schedules .
- Monitor and control purchase order execution and supplier commitments .
Supplier Performance Relationship Management
- Manage supplier performance in terms of OTD, responsiveness, and quality .
- Lead supplier review meetings and drive performance improvement plans .
- Handle escalations and ensure timely resolution of delivery issues .
Production Support Cross-Functional Coordination
- Coordinate with Production, PPC, Warehouse, and Engineering teams for material planning and execution.
- Ensure zero or minimal production stoppages due to material shortages .
- Act as a key interface between shop floor operations and supply chain teams.
Inventory Cost Optimization
- Monitor and optimize inventory levels, stock turnover, and working capital.
- Drive reduction of excess inventory, ageing stock, and non-moving items.
- Reduce dependency on premium freight and emergency sourcing.
Performance Monitoring Issue Resolution
- Track fulfillment KPIs and ensure consistent target achievement .
- Analyze deviations and conduct root cause analysis (RCA) .
- Implement corrective and preventive actions (CAPA) to improve performance.
Process Improvement Systems
- Drive implementation of standard operating procedures (SOPs) in fulfillment processes.
- Ensure effective use of ERP systems for PO tracking, inventory, and reporting .
- Lead initiatives for automation, digitalization, and process standardization .
Stakeholder Communication Governance
- Communicate proactively with internal stakeholders and suppliers regarding material status and risks.
- Provide regular reporting on KPIs, risks, and improvement actions .
- Ensure transparency and alignment across all stakeholders.
Team Management Development
- Guide and supervise engineers / executives in fulfillment team .
- Ensure effective workload distribution and performance monitoring.
- Support team capability building through training and mentoring .
Compliance Audit
- Ensure adherence to company policies, quality standards, and safety norms .
- Maintain proper documentation and support internal/external audits .
People Management: YES NO
If People Management, how many employees are managed
Number of people :
Budget Management: YES NO
Required Candidate Profile
Education/Training
B.E. / B.Tech (Mechanical / Production / Industrial or equivalent)
Professional Experience
7-10 years of experience in Supply Chain / Fulfillment / Procurement / Planning
Experience in supplier management and production coordination roles
Prior team handling exposure preferred
Key Competences (Transversal/Professional)
- Supplier Delivery Fulfillment Coordinaton 4
- Supply Chain Operations Management 4
- Problem Solving Continuous Improvement 4
- Digital Systems Capability 4
- People / Stakeholder Managemen 3
- Strategic Thinkin 3
Languages
Other Specifications
Behavioural and Skills
- Strong analytical and problem-solving skills
- Ability to handle escalations and make decisions under pressure
- Effective team leadership and coordination abilities
- Strong communication and stakeholder management skills
- Proactive mindset with ownership and accountability
- Experience in ERP systems, MS Office, and reporting tools
- Exposure to Lean / Six Sigma practices (preferred)