Deputy Manager

Adani Group; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Adani Group, through Adani Realty, seeks an Incharge - Relationship Manager to build and maintain strong customer relationships across the end-to-end lifecycle from booking to handover. You will oversee onboarding, address allotment issues, coordinate payments, and ensure a smooth registration and possession process.

You will engage with clients, coordinate with internal teams, manage invoicing, and generate reports on customer satisfaction and operational performance to support continuous

Qualifications

• Graduate with BBA / MBA preferred.
• 3–8 years in CRM, sales or client servicing.
• Experience in Real Estate / Banking is preferred.

Responsibilities

• Manage customer lifecycle from booking to handover.
• Oversee onboarding, address allotment issues and payments.
• Coordinate with vendors for registration, stamp duty and AOD.
• Raise invoices post-architecture certification until possession.
• Coordinate snagging and desnagging prior to handover.
• Prepare records of interactions and generate satisfaction reports.

Skills

CRM knowledge

Client relations

Billing management

Data analysis

Documentation

Stakeholder mgmt

Payment coordination

Education

BBA / MBA (Preferred)

Graduate (Mandatory)

Job description

Purpose/Objective

The Incharge - Relationship Manager is responsible for building and maintaining strong relationships with customers, managing the entire customer lifecycle from booking to handover. This role involves overseeing customer interactions, addressing allotment issues, and ensuring a seamless onboarding and payment process to enhance overall customer satisfaction.

Key Responsibilities of Role

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies.

It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence.

Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India.

Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O & M practices benchmarked to global standards.

With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Realty: Adani Realty is the real estate arm of one of India’s leading infrastructure and development entities – Adani Group.

With resolute commitment to ‘Nation Building’ and ‘Growth with Goodness’,we are developing real estate projects in the most promising destinations,integrating design aesthetics with cutting-edge construction technology.

Job Purpose: The Incharge - Relationship Manager is responsible for building and maintaining strong relationships with customers, managing the entire customer lifecycle from booking to handover.

This role involves overseeing customer interactions, addressing allotment issues, and ensuring a seamless onboarding and payment process to enhance overall customer satisfaction.

Key Responsibilities of Role Incharge - Relationship Manager Customer Lifecycle Management: Manage the customer lifecycle from booking to handover, ensuring a smooth transition at each stage.

Conduct comfort calls and welcome calls to new customers to ensure a positive onboarding experience.

Customer Interaction: Regularly engage with clients to address any queries or concerns related to their property allocations.

Handle all allotment issues and ensure timely resolution to enhance customer satisfaction.

Payment Management: Manage payment processes, ensuring clients are informed about payment milestones and deadlines.

Oversee the registration process, including coordinating with vendors for stamp duty and drafting the Agreement of Deposit (AOD).

Invoicing and Certification: Raise invoices for project milestones post-architecture certification until the project is ready for possession.

Manage the possession certification process to facilitate a smooth handover to customers.

Snagging and Desnagging Process: Coordinate customer visits to properties for snagging and desnagging, ensuring all issues are documented and addressed promptly.

Work with relevant teams to resolve all identified snags before handover.

Final Handover: Facilitate the final handover of keys and parking allotment letters to customers.

Ensure that customers receive all necessary documentation and support during the handover process.

Documentation and Reporting: Prepare and maintain accurate records of client interactions, sales activities, and feedback for continuous improvement.

Generate reports on customer satisfaction levels and operational performance.

Collaboration: Work closely with internal teams, including marketing and project management, to align client needs with business offerings.

Attend industry events and conferences to network and promote Adani Realty's brand.

Key Stakeholders - Internal Finance Team Projects Team Legal Team Architectes Facility Management Team Marketing and Sales Team Branding Team Key Stakeholders - External Bankers Customers

Technical Competencies

Contract and Billing Management-REA,Customer Centricity-REA,Customer Lifecycle Management-REA,Customer Queries Management-REA,Customer Relationship Management-REA,Data Analysis-REA,Documentation and Records Management-REA

Qualifications and Experience

Educational Qualification - Graduate (Mandatory) – BBA / B.

Com / BA / BSc - MBA (Preferred) – Marketing, Finance, or Sales - Certification in CRM, Sales, or Customer Experience is an added advantage Experience - 3–8 years of experience in: - Customer Relationship Management (CRM) - Sales / Post-Sales / Client Servicing - Real Estate / Banking / NBFC / Service Industry