Deputy Manager - Operations & Services Group

HDFC ERGO General Insurance; Mysuru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HDFC ERGO General Insurance in Mysore seeks a Deputy Manager – Branch Operations to lead daily branch activities, ensuring service quality and regulatory compliance. The role reports to Cluster Head- Branch Operations and operates within the Operations and Services Group.

The incumbent will drive inwarding, banking, proposal processing at branches, conduct trainings with Sales and Channel Partners, manage walk-in traffic, and support risk identification and digitization initiatives while

Qualifications

• Graduation/PG in any stream.
• Ability to work in teams.
• Develop strong interpersonal skills with various functional stakeholders.

Responsibilities

• Inwarding and Banking activities at branches keeping SLA adherence.
• Processing of eligible proposals at branches.
• Conduction of trainings and meetings with Sales and Channel Partners at regular intervals.
• Walk-in management and customer handling at the branch.

Skills

Teamwork

Interpersonal skills

Education

Graduation/ PG in any stream

Job description

Deputy Manager - Operations & Services G...

HDE/JC/14123

• HDFC ERGO General Insurance
• India>South>Karnataka>Mysore>Mysore>Mysore>4209>Branch

End Date 13 Nov 2026

Required Experience 3 - 5 years

Basic Section

New Job Title Deputy Manager - Operations & Services Group

No. Of Openings 1

Grade JM2

Campus/Non Campus --

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel CEM & OSG

Business Function Operations

Sub Function Branch Operations

Cost Center Branch Operations

Cost Center Code 1216

Department Operations and Services Group

Function Operations and Services Group

Business Zone NA

Job Role TM - Branch Operations_1

Country India

Region South

City Mysore

Physical Branch Mysore

Branch Mysore

Branch Code 4209

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

JOB PROFILE

Position

Executive/Deputy Manager –Branch Operations

Location

Reports to

Cluster Head- Branch Operations

Category

Branch Operations

Level

E/JM1

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs

Our Values

• Ethics

About HDFC Ergo General Insurance Co., Ltd.,

HDFC ERGO General Insurance Company Ltd. is a joint venture between HDFC Ltd., India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. The Company offers complete range of general insurance products ranging from Motor, Health, Travel, Home and Personal Accident in the retail space and customized products like Property, Marine and Liability Insurance in the corporate space

We are seeking highly motivated and talented individuals to be associated with us in our Journey and support in achieving our goals and objectives.

• 1.Compliance in Volume and Quality:

1.Inwarding

2.Banking

4.Processing of eligible proposals at branches

5.Conducting trainings and meetings with Sales and Channel Partners at regular intervals

6. Walk in Management

• 2.Audit Compliance: No High NC in any Audit reports
• 3.% Compliance of stated SLA: a. 100% adherence to Policyholders Protection Guideline. b. Compliance with internal SOP’s.
• 4.Learning through eQuest Modules: Completion of all eQuest module
• 5.Targeted Branch Administration: Admin related activities to be completed as per timelines & Standards.
• 6.Enable process implementation across all functional areas to support and enable risk identification & mitigation.
• 7.Improvement in Digitization
• 8.Average Monthly consistent Productivity Score > 95%

Key Requirements – Education & Certificates

• Graduation/ PG in any stream

Key Requirements - Experience &Skills

• Ability to work in teams
• Develop strong interpersonal skills with various functional stakeholders