Deputy General Manager - Vending Supply

SmartQ; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SmartQ, a next-generation food-tech innovator, is seeking a Supply Chain & Operations Manager to plan and manage pan-India product supply for vending machines, ensuring 100% fill-rate and minimal stock-outs across locations.

You will drive forecasting, oversee regional warehouses and distributors, negotiate with suppliers, monitor KPIs, and implement process improvements across ERP and inventory tools. The role requires 3–5+ years in supply chain and FMCG exposure.

Qualifications

• Bachelor’s degree in supply chain, Engineering, Commerce, or Business (MBA / PGDM – Operations preferred).
• 3–5+ years’ experience in supply chain / procurement / distribution.
• Strong exposure to FMCG, vending, retail, QSR, or consumer goods.

Responsibilities

• Plan and manage pan-India product supply (FMCG / beverages / snacks / consumables) for vending machines.
• Ensure 100% machine fill-rate and minimal stock-outs across locations.
• Drive forecasting, replenishment, and SKU rationalization based on sales trends and machine productivity.
• Oversee regional warehouses, depots, and distributors supporting vending operations.
• Identify, onboard, and manage national & regional suppliers.
• Lead price negotiations, contracts, and annual rate agreements to improve margins.
• Monitor vendor KPIs: service levels, fill rates, quality, delivery timelines.
• Develop alternate sourcing strategies to mitigate supply risks.

Job description

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars: Great People | Great Food | Great Experience | Greater Good These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewAsMember=true Key

Roles and Responsibilities

Supply Chain & Operations Management

• Plan and manage pan-India product supply (FMCG / beverages / snacks / consumables) for vending machines.
• Ensure 100% machine fill-rate and minimal stock-outs across locations.
• Drive forecasting, replenishment, and SKU rationalization based on sales trends and machine productivity.
• Oversee regional warehouses, depots, and distributors supporting vending operations.
• Identify, onboard, and manage national & regional suppliers.
• Lead price negotiations, contracts, and annual rate agreements to improve margins.
• Monitor vendor KPIs: service levels, fill rates, quality, delivery timelines.
• Develop alternate sourcing strategies to mitigate supply risks.

Inventory & Cost Control

• Own inventory planning, ageing control, expiry management, and shrinkage reduction.
• Optimize working capital through improved inventory turns and DOH.

Quality, Compliance & Process Improvement

• Ensure products meet food safety, statutory, and company quality standards.
• Drive SOPs for handling, storage, and replenishment of vending products.
• Lead process automation and system enhancements (ERP, SFA, inventory tools).

Stakeholder & Team Management

• Collaborate with sales, operations, finance, and service teams.
• Present MIS, dashboards, and performance reports to leadership.

Qualifications

• Bachelor’s degree in supply chain, Engineering, Commerce, or Business (MBA / PGDM – Operations preferred).
• 3–5+ years’ experience in supply chain / procurement / distribution.
• Strong exposure to FMCG, vending, retail, QSR, or consumer goods.
• Proven experience managing pan-India supply networks.

Message from CEO

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.