Deputy General Manager - Revenue Cycle Management

Huron Eurasia India Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Huron Eurasia India Private Limited is seeking a Deputy General Manager - RCM to lead revenue cycle management teams delivering high-quality AR processes for US shift operations. The role emphasizes KPI-driven performance, client coordination, and growth for healthcare clients.

The ideal candidate will have strong communication, deep knowledge of RCM/AR in healthcare, and proven leadership to drive Lean Sigma initiatives, risk management, and talent development in a dynamic global delivery

Qualifications

• Strong communication with neutral accent.
• Excellent English written and listening skills.
• Willing to work in US shift timings.
• Experience with Revenue Cycle Management (AR) in healthcare preferred.

Responsibilities

• Customer related responsibilities and SLA adherence.
• Keep abreast of RCM AR process in healthcare.
• Demonstrates thorough knowledge of the job and SLAs.
• Understand and meet project quality parameters.
• Lead Lean Sigma efficiency improvements.
• Manage the P&L for the process.
• Oversee team reviews and performance appraisals.
• Coordinate with client on process updates.
• Monitor and improve team quality and productivity.
• Counsel and develop team members for growth.

Skills

Communication skills

English proficiency

US shift readiness

Tools

MS Office

Job description

Deputy General Manager - RCM Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future.

JOB DETAILS:

• Good comm skills with neutral accent
• Good English Written and Listening skills
• Willing to work in US shift timings
• Primary responsibilities
  • Customer related
  • Keep abreast with the process of revenue cycle management (AR) in the healthcare industry.
  • Demonstrates thorough knowledge of the job.
  • Demonstrates good understanding of the performance SLA's and meet the SLA's.
  • Understand all binding laws and regulations related to the project.
  • Developing in depth knowledge base among the team members relating to domain and process.
• Financials related
  • Responsible for driving quality improvement initiatives to ensure avoidance of penalty.
  • Should manage the P&L for the process.
• People related
  • Good communication skills, interpersonal skills and excellent team handling skills.
  • Attrition Management Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals.
  • Conduct individual performance reviews and propose the required action plan.
  • Active involvement in disciplinary issues arising out of the team.
• Process related
  • Ensure project meets all the required Quality parameters internal and external
  • Implement efficiency improvement projects by deploying lean sigma methodology
  • Ensure all MIS reports go on time.
  • Participation in conference calls on subject matters whenever necessary.
  • To be able to take on additional responsibilities for the team if required.
  • Monitoring and assisting the quality of the work done by the team.
  • Updating management on team performance.
  • Co coordinating with the client on process related issues and updates.
  • Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.
  • Client coordination on overall process progress and monitoring of issues.
• Secondary responsibilities (if any)
  • Customer related
  • Financial related
  • People related
  • Ability to work with a diverse population.
  • Ensure the process follows strict adherence to the process workflow and apt behavior is observed.
  • Ensure good leaders are developed.
  • Final point of Escalation of issues concerns with the support groups i.e., HR, Admin, TSG, QAG and Finance.
  • Handling disciplinary issues and administrative issues of the project.
  • Put forth queries concerns of the BUH and address accordingly.
  • Ensure the skill inventory of the project.
  • Counseling of team members on improving Quality & productivity.
  • Reviewing continuous quality improvements processes.
• Knowledge
  • Knowledge in US healthcare industry and experience in RCM AR process is preferred
  • Team handling skills is a mandate .
• Skills
  • Knowledge of basic necessary computer applications.
• Attitude
  • Have a positive attitude.
• Domain expertise, if any
• Position Level Manager
• Country India
• Experience Level Mid Level