Deputy/ Assistant Manager- Sea Cargo Export

Cargo Partner Logistics; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

cargo-partner in Mumbai is seeking a Logistics Coordinator to manage end-to-end shipment handling, data entry in CW1, and to serve as the primary contact for customers. The role includes communicating shipment status, gathering documents, and ensuring data accuracy across systems.

The position requires proactive client support, collaboration with internal teams, handling claims, and adherence to CIP with CAPA actions. Timely, compliant processing and invoicing form key responsibilities.

Responsibilities

• End to shipment handling.
• Enters relevant commercial data into the company's transport management system (CW1) and ensures the accuracy of documents.
• Acts as the company's face towards our customers.
• Communicates status of shipments and further steps.
• Collects and shares relevant documents with internal/external stakeholders.
• Keeps customers proactively informed whenever an unforeseen change occurs.
• Consults and supports clients in their queries.
• Collaborates with other internal departments in order to solve client s.
• Handles customer claims according to corporate procedures.
• Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company s continuous improvement process (CIP).
• When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
• Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
• Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
• Timely and accurate processing of shipments.
• Handles shipments in compliance with corporate processes, SOPs and management instructions.
• Is responsible for the accuracy and quality of data submitted to the system.
• Issues, monitors and collects transport documents.
• Receives and registers invoices from suppliers.
• Collects all legally and internally required documents and maintains data in all relevant systems.
• Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.
• Conducts retention phone calls to existing clients on a regular basis.

Job description

Responsibility

• End to shipment handling
• Enters relevant commercial data into the company s transport management system (CW1) and ensures the accuracy of documents.
• Acts as the company s face towards our customers.
• Communicates status of shipments and further steps.
• Collects and shares relevant documents with internal/external stakeholders.
• Keeps customers proactively informed whenever an unforeseen change occurs.
• Consults and supports clients in their queries.
• Collaborates with other internal departments in order to solve client s
• Handles customer claims according to corporate procedures.
• Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company s continuous improvement process (CIP).
• When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
• Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.
• Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery.
• Timely and accurate processing of shipments.
• Handles shipments in compliance with corporate processes, SOPs and management instructions.
• Is responsible for the accuracy and quality of data submitted to the system.
• Issues, monitors and collects transport documents.
• Receives and registers invoices from suppliers.
• Collects all legally and internally required documents and maintains data in all relevant systems.
• Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations.
• Conducts retention phone calls to existing clients on a regular basis.

Company Introduction

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in todays fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission Vision . Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

View our Privacy Policy .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.