Delivery Specialist

NTT DATA, Inc.; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA in Noida, Uttar Pradesh, India seeks a Delivery specialist to provide L2/L3 IBM Tivoli and application support from designated ODCs in Noida, Bangalore, or Hyderabad, adhering to a 24x7 shift roster.

The role covers monitoring, troubleshooting, RCA, changes, patches, scripting in Shell/Python, database connectivity, and collaboration with IBM/vendor support to ensure production stability.

Qualifications

• L2/L3 production support for Tivoli applications.
• Strong Linux/Unix command line and troubleshooting skills.
• Scripting in Shell; basic Python for automation.

Responsibilities

• Provide L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform service start/stop, configuration changes, agent maintenance and health checks.
• Investigate alerts and production incidents using logs and monitoring tools.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance tasks.
• Troubleshoot Linux/Unix, databases, network connectivity, filesystems, CPU and memory issues.
• Write and maintain Shell/Python scripts for monitoring and automation.
• Coordinate with database teams for Tivoli-related connectivity and performance issues.
• Handle tickets via ITSM processes and maintain SOPs/runbooks.

Skills

Linux/Unix

Shell Scripting

Python

Database

Networking

Tools

IBM Tivoli

Job description

Job Description

Req ID: 389575

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Delivery specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role: IBM Tivoli Support Engineer / Application Support Engineer
Support Level: L2/L3
Experience: Typically 4–8 years

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

Key Responsibilities

• Provide L2/L3 production support for IBM Tivoli applications and components.


• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.


• Troubleshoot Tivoli application/service failures and connectivity issues.


• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.


• Investigate alerts and production incidents using application and OS logs.


• Perform root cause analysis (RCA) for recurring or critical incidents.


• Support installation, configuration, patching, upgrades, and maintenance activities.


• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.


• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.


• Work with database teams for Tivoli-related database connectivity and performance issues.


• Handle incident/change/problem/service-request tickets using ITSM processes.


• Maintain SOPs, runbooks, operational documentation, and knowledge articles.


• Participate in on-call/production support and major incident troubleshooting as required.


• Coordinate with IBM/vendor support for complex product issues.

Required Technical Skill Set

• IBM Tivoli – Administration, configuration, monitoring and troubleshooting


• Linux/Unix – Strong command-line and system troubleshooting


• Shell Scripting – Bash/Korn shell scripting and automation


• Python – Basic-to-intermediate scripting for support automation


• Database – SQL fundamentals; DB connectivity and troubleshooting


• Networking – TCP/IP, DNS, ports, firewall and connectivity troubleshooting

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.