Delivery Operations Team Lead

Accenture PLC; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Accenture is seeking a Delivery Operations Team Lead in Hyderabad to lead a Trust & Safety team responsible for reviewing user content across profiles, audio, video, and text. You will guide moderators and responsible AI practitioners, ensuring alignment with client policies and safety standards.

The role emphasizes coaching, process discipline, and timely escalation. You may encounter sensitive material and must maintain objectivity and empathy in handling such content while driving performance.

Qualifications

• 7–11 years of experience in Trust & Safety or content moderation
• Experience leading a team of up to 25 employees
• Ability to handle potentially disturbing content with professionalism

Responsibilities

• Manage the team of Trust & Safety resources and provide coaching for career growth
• Oversee a team size of 25 and motivate performance
• Investigate, resolve and relay complex content or responsible AI issues per client guidelines
• Create prompts to interrogate large language models and assess responses
• Stay updated on changing client policies and guidelines

Skills

Team leadership

Emotional resilience

Attention to detail

Strong communication

Critical thinking

Decision making

Stress management

Education

Any Graduation

Job description

Skill required

User-Generated Content Moderation - Content Moderation

Designation

Delivery Operations Team Lead

Qualifications

Any Graduation

Years of Experience

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

• You will be responsible for leading a team of Trust and Safety resources, inclusive of content moderators and responsible AI practitioners whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system and or creating prompts to interrogate large language models evaluating their responses, and contributing to the evelopment of a baseline understanding of responsible AI issues for generative AI
• Due to the nature of the role, the individuals and you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.

What are we looking for

The Trust & Safety team does meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable,and sensitive content (e.g., graphic, violent, sexual, or egregious) and may assist the team with thematic prompting, responsible AI issues, governance, policy, consulting work and program management

Roles and Responsibilities

• JOB PURPOSE
• As a Team Lead, you will:
• Manage the team of Trust & Safety resources, provide coaching or feedback based on the performance career growth.
• A Team Leader oversees a team size of 25 employees and motivates them to do their job efficiently to have optimum performance in the process.
• Note : The reported content could be sensitive or of graphic nature
• Role Details:
• Support those who review, classify and or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and or creating prompts to interrogate large language models evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI
• Understand and remain updated on changing client policies and guidelines, Investigate, resolve, research, and relay complex content or responsible AI issues to the broader Trust and Safety team
• The following skills are required to perform this roleResilience:
• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Excellent comprehension, communication and (insert language) skills
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision making

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Any Graduation