Delivery Operations Team Lead

8138 Acn Solutions Pvt.Ltd. Company; Hyderabad; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Accenture is seeking a Delivery Operations Team Lead in Trust & Safety to lead a team of content moderators and responsible AI practitioners. You will analyze and review user content, escalate issues, and contribute to prompts and policy development for generative AI.

Due to the sensitive nature of the material, you may encounter disturbing content and must maintain objectivity, resilience, and strong decision-making while aligning with client guidelines.

Qualifications

• Resilience to handle sensitive content and maintain objectivity.
• Attention to detail and strong comprehension.
• Excellent verbal and written communication.
• Ability to follow client policies and guidelines.

Responsibilities

• Lead a team of Trust & Safety resources, including moderators and AI practitioners.
• Coach and develop team performance for optimal output.
• Review, classify, and remove content per client guidelines using specified tools.
• Contribute to prompts and evaluation of AI model responses.

Skills

Content Moderation

Team Leadership

Program Management

Policies & Guidelines

Education

Any Graduation

Job description

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Team Lead Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
• You will be responsible for leading a team of Trust and Safety resources, inclusive of content moderators and responsible AI practitioners whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system and or creating prompts to interrogate large language models evaluating their responses, and contributing to the evelopment of a baseline understanding of responsible AI issues for generative AI. Due to the nature of the role, the individuals and you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.

What are we looking for?

• The Trust & Safety team does meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable,and sensitive content (e.g., graphic, violent, sexual, or egregious) and may assist the team with thematic prompting, responsible AI issues, governance, policy, consulting work and program management

Roles and Responsibilities:

• JOB PURPOSE
• As a Team Lead, you will:
• Manage the team of Trust & Safety resources, provide coaching or feedback based on the performance career growth.
• A Team Leader oversees a team size of 25 employees and motivates them to do their job efficiently to have optimum performance in the process.
• Note : The reported content could be sensitive or of graphic nature
• Role Details:
• Support those who review, classify and or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI.
• Understand and remain updated on changing client policies and guidelines, Investigate, resolve, research, and relay complex content or responsible AI issues to the broader Trust & Safety team

The following skills are required to perform this roleResilience:

• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Excellent comprehension, communication and (insert language) skills
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision making

Any Graduation

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.