Delivery Operations Senior Analyst

Accenture PLC; Navi Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture PLC in Navi Mumbai is seeking a Delivery Operations Senior Analyst in Employee Services - Analysis and Reporting. You will support data-driven workforce insights and partner with HR to improve listening initiatives.

The role demands 5–8 years of experience, strong Excel skills, GDPR awareness, and HRIS experience (Qualtrics preferred, SuccessFactors a plus). You will manage data collection, reporting, and stakeholder communications across international teams.

Qualifications

• 2+ years of experience in reporting data analysis and project management.
• Experience working in a matrix organization with international teams.
• Strong analytics and data manipulation with GDPR knowledge.
• Advanced Excel skills in Microsoft Office.
• Experience with HRIS systems (Qualtrics preferred, SuccessFactors a plus).

Responsibilities

• Ensure on time and in full execution of all tasks in Employee Listening Data Management.
• Data Collection and Consolidation: design data collection templates, distribute and retrieve, verify data, and consolidate data.
• Quality Assurance: follow QA protocols for data collection, consolidation, and reporting processes.
• Systems and Tools Readiness: ensure readiness of technical solutions and perform data checks.
• Provide hands‑on support for local surveys with global employee listening tools and manage access.
• Assist in rollout of new tools and surveys including testing and training while ensuring confidentiality of data.
• Training Support: prepare training documentation and deliver live sessions on employee listening initiatives.
• Communication & Collaboration: effectively communicate with diverse stakeholders and manage expectations.

Skills

Analysis & Reporting

Excel

GDPR

Data analytics

HRIS

Education

Any Graduation

Tools

Qualtrics

SuccessFactors

Job description

Skill required: Employee Services - Analysis and Reporting

Designation: Delivery Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
• Employee Services More into query case management
• Internal
• Collaborate with HR Partners to ensure adherence to project plans and assigned tasks, offering necessary support.
• Engage with Program Stakeholders and support the HR Employee Listening Data Manager to ensure all required resources are available for project execution.
• External
• Collaborate as needed with 3rd Party Vendors to ensure Vendor
• Process of examining data and presenting findings in a structured format.
• Analysis involves the examination of information to uncover patterns, trends, insights, or relationships.
• Reporting, on the other hand, involves communicating the results of the analysis through organized and clear documentation, often in the form of reports or presentations.
• The goal is to transform raw data into meaningful information that can support decision making and provide valuable insights.

What are we looking for?

• Primary skill - Analysis and Reporting - P1
• 2+ years of experience in reporting data analysis project management
• Ability to operate effectively in a matrix organization, with previous experience working with international teams and projects
• Strong analytics and data manipulation skills, with an understanding of GDPR
• Highly competent with Microsoft Office Suite, particularly advanced Excel
• Experience using HRIS systems (Qualtrics is preffered, SuccessFactors is a plus)
• Demonstrate strong problem-solving skills, proactively identifying and addressing challenges in data manag

Roles and Responsibilities:

• Ensure on time and in full execution of all tasks assigned in relation to Employee Listening Data Management activities
• Data Collection and Consolidation: Support the design of the data collection templates, their distribution and retrieval, verify data completeness, and help the consolidation and integration of collected data
• Quality Assurance: Collaborate with the HR Data and Process Manager to follow quality assurance protocols for data collection, consolidation, and reporting processes. Regularly review data accuracy and integrity to ensure adherence to established standards.
• Systems and Tools Readiness: Ensure the readiness of all technical solutions and perform comprehensive data checks to validate their preparation and full operational functionality before launching upcoming initiatives
• Provide the agreed level of hands‑on support for any local surveys performed with global employee listening tools and services, supporting system user roles allocation and access as well as providing guidance and assistance to users navigating the results reporting platform
• Assist in the rollout of new tools and systems, or surveys including requirements testing and training tasks while ensuring confidentiality of data by following established security confidentiality standards.
• Training Support: Support the HR Data and Process Manager to prepare comprehensive training documentation and deliver live training sessions on employee listening initiatives, encompassing data management protocols and platform functionalities. Ensure stakeholders are proficiently equipped to provide essential information and leverage survey tools in alignment with project specifications
• Communication & Collaboration Stakeholder Communication: Demonstrates proficiency in effectively communicating with diverse stakeholders. Collaborates closely with the HR Data and Process Manager to manage stakeholder expectati

Any Graduation

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